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1.4
Original review updated by user Mar 07, 2021

I have been with Metro for a couple of years, first on my daughter in law's plan, then on my own plan. Until about 3/4 months ago, I was very happy with their service.

About 4 months ago, my internet started crawling, often failing to connect. I understand that toward the end of the monthly billing cycle this can happen if I've gone over high speed gigabyte allowance for my "unlimited" plan, but this is. happening right after I pay my bill. In reading more about it online, I saw that during peak times of internet usage, T-Mobile customers would take priority over Metro customers and Metro customers would get the slower speeds.

I just paid my bill on the 3rd. Today is the 8th. I have not used very much internet (because it takes forever to connect/load) but it's the same thing, taking forever to load, connection error messages, it is so frustrating. I own my own business and my business depends on phone calls and internet messaging to schedule appointments.

This past week people would call me, but my phone didn't even ring or notify me of missed calls. I'm getting text messages a day after they were sent to me. This is unacceptable. Unlimited service that doesn't work isn't unlimited.

It is very limiting.Taking $114: a month from me with the understanding that you are going to provide me with unlimited internet, phone calls and text messages only for me to have very limiting internet, missed calls and texts, is costing me money and making me look bad in business because I can't reply to clients in a timely manner due to calls and messaging not being received and or notified about them until the next day. Yes my notifications are on and volume is turned up. I called customer service when I first started having problems and was told that Metro is merging with Sprint'' towers,

and they will be back to normal soon. 4 months later, and it has gotten worse..

I will find another provider before my; bill is due again. I'm done getting ripped off.

User's recommendation: Find another pre paid service provider.

Monetary Loss: $250.

Preferred solution: Deliver product or service ordered.

MetroPCS Pros: Until this time i have always been happy there, Plan & service until this time.

MetroPCS Cons: Unreliable phone & internet service.

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