Not resolved
2.5
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
0 comments

I pay my $ way before my pay date. Love the cost; BUT, I try to make a call and it shows me "service unavailable" several times one after another.

I sit the phone down and try again...same thing again and again and again. Takes about 10 to 20 minutes to be able to make a call that gets thru. It's a bummer! Thinking of leaving!!!

Why does this happen? Never happened when I had sprint? Also, I like to pay via phone. I call and never anyone that I can understand asks me for more info then needed to make the transaction.

Why do they need all that info? Last time I called to make my early payment, it was now automated, no foreign taking person. Thank YOU!

Still costing me $2 extra $ to make an early payment that puts $ into their account which makes them interest. Seems like maybe we (early payees) should get a break and only be charged what they advertise!!!!!!!

Product or Service Mentioned: Metropcs Customer Care.

Reason of review: unavailable service.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Jun 05, 2016.
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