Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Every day my Metro PCS phone says Service Not Available when I try to make a call. So I tried texting the person - it says it could not text this person.

WHAT AM I PAYING $35 MONTH FOR? Yes, I have been to the Metro Pcs store many times, and it has never been resolved. Instead, he hit Master Reset and deleted EVERY PIC AND EVERY PHONE # out of my phone! I am a Case Manager with several important people in my phone, doctors, judges' personal cell #s, many crisis people's cell #'s, so this was QUITE a disaster for me.

I was furious. NO IT IS NOT THE PHONE: So he orders me the exact same phone and guess what, it does the SAME THING. I have asked several people who also use Metro PCS, and THEY ALL SAID THEIR PHONE DOES THE SAME THING, & many have phones more expensive from them than mine. Metro PCS was created & is owned by T-Mobile.

Those who got tired of paying $55.04 month went to Metro PCS to pay $25 mth, but with no internet on it, you can't get your texts, so I had to upgrade to paying $30 mth, which for some unknown reason is now $35 month, AND IT STILL NEVER WORKS. Each of us needs to sue them b/c we have paid, paid, paid, and we have not received service.

Don't do a class action suit, b/c then only the lawyers get paid. Do a personal civil suit - yes, I used to be a paralegal.

Product or Service Mentioned: Metropcs Mymetro Mobile Application.

Reason of review: Service not available.

Preferred solution: Deliver product or service ordered.

I didn't like: Not getting the service i paid for, Service.

  • Calls Static
Company wrote 0 public responses to the review from Sep 17, 2017.
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