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On the day my payment was due I called to ask for a 2 day extension. They have every right to say no but I have been with them 7 yrs and this is the first time I couldn't pay on time. First they tried to sell me on "bill float" a paid service to have an extension and...
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Anonymous
Rahsaan Odom

Similar experience. Company stated that they made customers aware of the change with a text message before June 24th. I have 4 lines and not one of them received a message abo...

Anonymous
Katiana donatien

Extensions

#362466
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BE AWARE OF METRO PCS STORES RETURN POLICY! THEY WILL MAKE IT IMPOSSIBLE FOR YOU TO RENTURN ANYTHING! AND THEN TRY TO TIE YOU UP TO THEIR HORRIBLE SERVICE. On March 30, 2011 shortly before the store time to close, at 7.58 PM, I purchased a new phone, its accessories,...
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Anonymous
Anonymous

Metro is horrible at following the rules they post.

Anonymous
Anonymous

I am presently considering leaving Metro pcs as well with the misleading advertisements and/or store representatives.

#232566
Reply to reviews
I'm actually going to post a complaint about the CUSTOMERS, yes... THE CUSTOMERS As many companies do, MPCS outsources their call centers to other companies, they can be located in Dallas, Mexico City, Tijuana, Mexicali, Panama, Phillippines, etc. Yes big surprise...
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Anonymous
Anonymous

I've worked with other phone companies doing customer service and dealt with all your complaints here and more and deal with it in under 2 minutes and 30 seconds max

Anonymous
John white

Man stfu and do your damn job. That's what's wrong with this *** country today. Outsoucing jobs to ungrateful foreigners.

#461520
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I see a lot of people carrying on about how horrible Metro PCS is. Well I work for a Metro PCS in Connecticut and am here to let everyone know about how things are SUPPOSED to work. 1)Return Policy: As long as the phone is UNDER 60 minutes TALK time and LESS than 7...
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Anonymous
Heather napper

I have a question my bill is due on the 6th every month but this month ill be in disneyland on that day so i wont be able to pay it so is it ok to pay it a few days early. Wil...

Anonymous
Anon

Same thing happened to me and my mom and we went to return ours on the 5th day wanting an exchange and they wouldn't grant us an exchange of the same phone. The ladies tried t...

#269109
Reply to reviews
My cell phone says no service. My bill isn't due until 4/30/20012 Its off on the 26th. I can't even call 911 if I had to. I can't call the company because NO SERVICE. What kind of *** is this? My phone is a Samsung Android. What is really *** is that not...
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Anonymous
Anonymous

I'm experiencing the saaaaame thing. All bad. This is the second day with this *** problem

Anonymous
Anonymous

My phone is trippen.

#315001
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I have previously made online debit card payments successfully for approximately one year. For the last 5 months, I cannot make a debit card payment online, the i-800 rep at metro pcs cannot process my debit payment and the metro store cannot process my debit payment,...
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Anonymous
Taz

I tried to pay online which I normally do but my payment would not go through so I went to the store today and was charged an extra three dollars for my monthly plan of $60. T...

Anonymous
Anonymous

file a complaint with the utilities commission they are intentionally pulling this crap to gain extra fees

I didn't like
  • Debit card not accepted scam
#559681
Reply to reviews
Alright, I work for Metro PCS and I see all the issues that seem to be coming in are very simple easy solutions. I make no mention of whether these issues are consumer-caused or store-caused because it can be from either side of the counter. First off, if you can't...
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Anonymous
Thomas Hailu

No one can fix my phone.please cut the line I could't get any services.

Anonymous
danSZ

Hi - I took a 57 day "dream" vacation to China. I am there now. Before I left I was told I could use my MetroPCS in China through the wifi component. I don't think so. My big ...

#529942
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I went into MetroPCS to upgrade my phone. I was told by the rep at MetroPCS that my payment for my phone would be $127.07 for 6 payments and then the phone would be mine. No other payments, no other fees, $762.42 would be my total out of pocket cost for my new phone....
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Anonymous
Anonimo

went to the store and the guy told me they dont check credit because its a lease, now i check online and the smart pay web site said that they check credit and can get a hit o...

Anonymous
locoloco

Metro PCS & Smartpay.com RIP OFF DUO

1.0
#1181828
Reply to reviews
the very first day I had my phone from them I learned the store scammed me. I wanted a $30 day unlimited plan. They don't sign people up over the phone or provide phones over the phone. I don't have transportation. I happened to walk by their store in Easton. They...
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1.4
I didn't like
  • Dishonesty
  • Fraud
  • Unresponsive
#1294913
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Metropcs - Unauthorized charge

Metropcs - Unauthorized charge
They charged me $143 . I never purchase that and i dont have an account with you guys either
#1346660
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