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On the day my payment was due I called to ask for a 2 day extension. They have every right to say no but I have been with them 7 yrs and this is the first time I couldn't pay on time. First they tried to sell me on "bill float" a paid service to have an extension and...
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Anonymous
momok

i believe this person. they are kind of shady at times and i agree, stop sticking your customers with these foreigners who can't understand you and you them. It's ridiculous.

Anonymous
Nina Sanchez

You are SO RIGHT! I went through ALMOST the exactly same thing and when I call customer service I'm NEVER able to understand them and vice versa! I've been with metro piece of...

#362466
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BE AWARE OF METRO PCS STORES RETURN POLICY! THEY WILL MAKE IT IMPOSSIBLE FOR YOU TO RENTURN ANYTHING! AND THEN TRY TO TIE YOU UP TO THEIR HORRIBLE SERVICE. On March 30, 2011 shortly before the store time to close, at 7.58 PM, I purchased a new phone, its accessories,...
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Anonymous
Geena

The language in the start of service form is vague and tricky. My cell service did not work for me and I also requested a refund, even knowing the language. It says "full" ref...

Anonymous
Anonymous

I am going thought this right now with them for two phone we just bought two days a go for .

#232566
Reply to reviews
I'm actually going to post a complaint about the CUSTOMERS, yes... THE CUSTOMERS As many companies do, MPCS outsources their call centers to other companies, they can be located in Dallas, Mexico City, Tijuana, Mexicali, Panama, Phillippines, etc. Yes big surprise...
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Anonymous
Anonymous

I've worked with other phone companies doing customer service and dealt with all your complaints here and more and deal with it in under 2 minutes and 30 seconds max

Anonymous
John white

Man stfu and do your damn job. That's what's wrong with this *** country today. Outsoucing jobs to ungrateful foreigners.

#461520
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I see a lot of people carrying on about how horrible Metro PCS is. Well I work for a Metro PCS in Connecticut and am here to let everyone know about how things are SUPPOSED to work. 1)Return Policy: As long as the phone is UNDER 60 minutes TALK time and LESS than 7...
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Anonymous
Anonymous

Metro suck dealing with wacko T-Mobile I paid my bill and they turn my service off late that nite now stupid metro will not answer they freaking phone I'm done with metro I'm ...

Anonymous
Heather napper

I have a question my bill is due on the 6th every month but this month ill be in disneyland on that day so i wont be able to pay it so is it ok to pay it a few days early. Wil...

#269109
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I went into MetroPCS to upgrade my phone. I was told by the rep at MetroPCS that my payment for my phone would be $127.07 for 6 payments and then the phone would be mine. No other payments, no other fees, $762.42 would be my total out of pocket cost for my new phone....
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Anonymous
Willie C

Smart pay and Straight talk also collaborate together as well! They (Smart Pay) actually purchase your contract from Straight Talk or anyone whom you lease to purchase from, a...

Anonymous
Anonymous

Wow, glad I came across this, was fixin to use smartly. Not now, thanks y'all for callin that *** out

1.0
#1181828
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I have previously made online debit card payments successfully for approximately one year. For the last 5 months, I cannot make a debit card payment online, the i-800 rep at metro pcs cannot process my debit payment and the metro store cannot process my debit payment,...
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Anonymous
Anonymous

Try downloading the my metro update...i just did that and was able to pay online

Anonymous
Anonymous

I've had the same problem, i just encountered it last month for the first time. I have been paying on-line with credit card for years. My bill is due today, i tried to pay on-...

I didn't like
  • Debit card not accepted scam
#559681
Reply to reviews
Alright, I work for Metro PCS and I see all the issues that seem to be coming in are very simple easy solutions. I make no mention of whether these issues are consumer-caused or store-caused because it can be from either side of the counter. First off, if you can't...
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Anonymous
FrugalNana

Thanks for sharing. I am a customer in Metro Atlanta GA. My office works circles to help me and my family. I must say, ZTE Max Pro has issues. Stay away if you can. Love'em an...

Anonymous
Thomas Hailu

No one can fix my phone.please cut the line I could't get any services.

#529942
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My cell phone says no service. My bill isn't due until 4/30/20012 Its off on the 26th. I can't even call 911 if I had to. I can't call the company because NO SERVICE. What kind of *** is this? My phone is a Samsung Android. What is really *** is that not...
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Anonymous
Pissed off Puerto RIcan

I am experiencing the same thing! I have literally restarted the phone over 3x; reset network settings and still nothing! I can't reach customer service and you can't send the...

Anonymous
Anonymous

I'm experiencing the saaaaame thing. All bad. This is the second day with this *** problem

#315001
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Im starting to get really frustrated with the my metro app! Ill try to buy 2gb of hotspot data. Ill pay for the first gb no problem and then my card will be declined for the second payment and ill have to immediately run to a metro store to pay 5$ because they shut...
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Anonymous
BW

Metro PCS App doesn't allow you to pay the bill. The app sucks and needs to be revised. I tried paying my bill thru the app for the past 3 months. I end up calling customer se...

Anonymous
Anonymous

Same issue "card number invalid".

2.7
#1094902
Reply to reviews
I have had service with the company for over 3yrs with the same phone number. For Christmas, my boyfriend wanted to get me a phone I had my eye on for over a month. We went to the store on S.Nevada in Colorado Springs and a lady was showing me an upgraded version of...
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1.1
I didn't like
  • Con artists and liars
#1435469
Reply to reviews