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On the day my payment was due I called to ask for a 2 day extension. They have every right to say no but I have been with them 7 yrs and this is the first time I couldn't pay on time. First they tried to sell me on "bill float" a paid service to have an extension and...
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Anonymous
Nina Sanchez

You are SO RIGHT! I went through ALMOST the exactly same thing and when I call customer service I'm NEVER able to understand them and vice versa! I've been with metro piece of...

Anonymous
Rahsaan Odom

Similar experience. Company stated that they made customers aware of the change with a text message before June 24th. I have 4 lines and not one of them received a message abo...

#362466
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BE AWARE OF METRO PCS STORES RETURN POLICY! THEY WILL MAKE IT IMPOSSIBLE FOR YOU TO RENTURN ANYTHING! AND THEN TRY TO TIE YOU UP TO THEIR HORRIBLE SERVICE. On March 30, 2011 shortly before the store time to close, at 7.58 PM, I purchased a new phone, its accessories,...
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Anonymous
Anonymous

I am going thought this right now with them for two phone we just bought two days a go for .

Anonymous
Anonymous

Metro pcs customer service and return policy is awful. They do not take returns on accessories even if it is in the original condition. I purchased a charger which I didn't ne...

#232566
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I'm actually going to post a complaint about the CUSTOMERS, yes... THE CUSTOMERS As many companies do, MPCS outsources their call centers to other companies, they can be located in Dallas, Mexico City, Tijuana, Mexicali, Panama, Phillippines, etc. Yes big surprise...
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Anonymous
Anonymous

I've worked with other phone companies doing customer service and dealt with all your complaints here and more and deal with it in under 2 minutes and 30 seconds max

Anonymous
John white

Man stfu and do your damn job. That's what's wrong with this *** country today. Outsoucing jobs to ungrateful foreigners.

#461520
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I see a lot of people carrying on about how horrible Metro PCS is. Well I work for a Metro PCS in Connecticut and am here to let everyone know about how things are SUPPOSED to work. 1)Return Policy: As long as the phone is UNDER 60 minutes TALK time and LESS than 7...
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Anonymous
Heather napper

I have a question my bill is due on the 6th every month but this month ill be in disneyland on that day so i wont be able to pay it so is it ok to pay it a few days early. Wil...

Anonymous
Anon

Same thing happened to me and my mom and we went to return ours on the 5th day wanting an exchange and they wouldn't grant us an exchange of the same phone. The ladies tried t...

#269109
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I have previously made online debit card payments successfully for approximately one year. For the last 5 months, I cannot make a debit card payment online, the i-800 rep at metro pcs cannot process my debit payment and the metro store cannot process my debit payment,...
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Anonymous
Anonymous

I am having the same problem. Worked fine until this very month. This is a big scam to bilk money from their customers. When will they fix this? Maybe it is time to switch to ...

Anonymous
Taz

I tried to pay online which I normally do but my payment would not go through so I went to the store today and was charged an extra three dollars for my monthly plan of $60. T...

I didn't like
  • Debit card not accepted scam
#559681
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My cell phone says no service. My bill isn't due until 4/30/20012 Its off on the 26th. I can't even call 911 if I had to. I can't call the company because NO SERVICE. What kind of *** is this? My phone is a Samsung Android. What is really *** is that not...
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Anonymous
Pissed off Puerto RIcan

I am experiencing the same thing! I have literally restarted the phone over 3x; reset network settings and still nothing! I can't reach customer service and you can't send the...

Anonymous
Anonymous

I'm experiencing the saaaaame thing. All bad. This is the second day with this *** problem

#315001
Reply to reviews
Alright, I work for Metro PCS and I see all the issues that seem to be coming in are very simple easy solutions. I make no mention of whether these issues are consumer-caused or store-caused because it can be from either side of the counter. First off, if you can't...
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Anonymous
FrugalNana

Thanks for sharing. I am a customer in Metro Atlanta GA. My office works circles to help me and my family. I must say, ZTE Max Pro has issues. Stay away if you can. Love'em an...

Anonymous
Thomas Hailu

No one can fix my phone.please cut the line I could't get any services.

#529942
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I went into MetroPCS to upgrade my phone. I was told by the rep at MetroPCS that my payment for my phone would be $127.07 for 6 payments and then the phone would be mine. No other payments, no other fees, $762.42 would be my total out of pocket cost for my new phone....
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Anonymous
Tammy

I have made a payment and rec'd the, Thank You for your Payment and then the next day, NO PHONE!! I have call everyday for the last 6 days and NO PHONE but yet they have my mo...

Anonymous
sarahmartin

metropcs and smartpay leasing scam. need to be investigated. i have been thru the same. need to stop...

1.0
#1181828
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I've been a customer of Metro PCS for 3 yrs using the premium unlimited plan. I constantly see ads for free phones, discounted plans or free services added to the same plan I've been paying for AND recommending for 3 yrs, but they're for new customers only. I...
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3.4
#1397450
Reply to reviews
So, I have been a customer of Metro's for a long time. I had a phone that. almost immediately after I purchased it, began to have problems. Of course, the one hour talk limit made it impossible for me to do anything about it. So, I just used it, when it let me, and as...
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1.5
#1392042
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