MetroPCS Reviews

My service got cut off. I have been into the store several times even before the place closed trying to get my issues straightened out one of the representative at one of the MetroPCS stores tried everything.

She understood that my cards and everything got stolen so even my ID, I have no way of paying a bill with a debit card. I explained to them that my car‘s were cut off so they refused to even let me pay my bill even talking to the higher up manager so now tonight, I won’t have no phone service. This is just wrong, especially when I have money in the bank to pay the bill and have no other way to pay it my cards and everything was stolen so without or a debit card or whatever cause they’ve been canceled I have no control over the issue, but it’s the point that I’ve tried several ways to pay my phone bill, but they would never refused to hear what I’m talking about and told me I needed a debit card so now I can’t even get things taken care of because my phone will be cut off and had no way to even call my doctors or anything and then when I use my phone yesterday evening sitting in one spot I tried to get to a live person and all I kept getting worse. Pay your bill pay your bill and that is not professional.

nobody tried to even look at my situation so I wouldn’t even dare even tell my friends to sign up for this place because they do people wrong here and then my calls were transferred overseas.

These people act like they didn’t even wanna take care of my call or do anything so I don’t really trust this company when I get enough. I’m just gonna get rid of a MetroPCS cause this is too muchID

I ordered a phone, plan/sim card online 6/15 and received the phone 6/17 and after talking to probably 20 people and spending the majority of the past 4 days trying to activate this phone, it still isn't and I just keep being told to 'wait for the escalation dept to rectify it'. I discovered that metro had sent me a Tmobile sim card instead of a metro Sim card and requested they send me a new one, (a metro one) and was told they are unable to do so..

What?!!! Why?!! But I could go online and order one, again, what?!. So, I tried to do that, but the system wouldn't allow me to, as it thinks my phone is already activated.

I don't understand that at all, but it's been a week and I'm so frustrated. About to return it and demand a refund, but judging by how things have gone so far I'm afraid I would never see a refund.

Called to find out about the buying a phone online called the girl here in Moses Lake about it she was very rude and hung up on me I just asking some questions and felt she was very rude and not understanding what I was trying to say so can I please talk to somebody in person about this and ask the question that I was trying to ask her

I went to the Metro store and they told me it was because my "LG ARISTO 3" wasn't something or other ... No help at all.

Ok I qualified for the ACP benefits and i called metro customer sevice and was told over the phone by metro employee that I would get the $30 off my bill, I also received text message also stating that. I very done called 3 times and spoke to someone that I het a $19 month discount not $30.

I had one of them tell me it was wrong it should be $30. Well since I called multiple times they give me the $30 off this month my first month not then every month after may it will he $19. I need to know why it's not $30 because I'm unemployed, single mom,child under 13 in home living off food stamps and government assistance paying bill. I need the full $30 please help 3 other people has tried.

I need to make sure its posted. Metro applied this. I never completed the enrollment form in my account.

My account IS locked tells me nothing matches. Thanks

i purchased a phone and i cant remove device lock and its so crazy because the original owners had service for 141 days. and they still cant waive the 39 days...looking for a key answer that will set this problem free. ive had the worse day dealing with this...

My grandson service was disconnected while he was away at Navy basic training in Great Lakes, Illionis. Trying to confirm his service was restored after my $80.00 payment.

So I went to metro PC to get a phone because my phone I had broke well I don't know much about phones nor do I understand why I was talked into buying a phone I have no idea how to even work. I am 69 years old and I feel that when I went into the Elsworth and main location in Az the lady that worked there took advantage of me.

I went into metro today so return the phone because it shuts off by itself all the time and also because I heard about this program that cricket is having that gives me alot more data etc and it's only 10 dollars a month cuz of the ebb program.

Anyway when I went down there the lady tells me ii can't return it even though I just bought it 3 days ago and I paid 4 the phonw. I looked up your return policy and it says I have 7 days 2 return well it's onoly been 3 days the phone cost me 184 dollars and I don't even know how 2 use the phone. I'm super pissed because I went into this location and the first thing I said to the lady is I am on a fixed income that I wanted the least expensive phone cuz I can't afford. A fancy 1 well she shows me the phone I bought she said it was the cheapest phone she had and that all 5he rest of your phones were in the price range of 400 to 1500 well I get home I tell my friend how much I had 2 pay to get a phone and she told me *** there are way cheaper phones and that that lady took advantage of me.

Today I go and try 2 get a refund and the lady that was there this time tells me she cannot give me a refund and that I am stuck with this phone.

Why on your website does it say if I bought in person I have 7 days if u bought online I have up 2 thirty days.

??? I have only had this phone 4 3 days

I went to 3 metro stores and I still have the same issue with my telefone I can not connect the blue tooh

My debit card was hacked. I had to stop payment on it &; get a new card.

How do I delete the old card and pay my bill with the new card?

I tried to cancel my phone line of 816 491 **** and couldn't get through every time I tried the 1888 number took me to my metro app instead of calling.

In short metro sells phones that are refurbished and sell them as band new. Also they use chips to temporarily unlock them from another carrier until you update or reset your phone.

I tried to get my iPhone x unlocked from metro and was told it wasn't a metro phone but sprint. I spent $450 for a paper weight and metro will do nothing about it.

I dont know why somebody can just pick up the phone and answer it I have water damage I want my phone switched thank you for the inconvenience but I am proceeding to the next step

My phone stop working can't call text or use internet i been having this problem since I had this phone for almost 7 months went to try and get upgrades on our phones and they wanna charge almost 400

Phone number (720)672-**** has no network all of a sudden all day yesterday October 5, 2021 my phone has just stopped working it says, "no registered network" on my samsung galaxy. I've tried everything to fix it but can't get it to work. I just paid my bill of $91,00 early, and I'm not getting a connection and can't make outgoing calls either