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Crystal B Niy

How do I find out about my old account I had

Top question

I didn't remember the account number but I remember the password Crystal Brewster my old address 40841mayberry ave hemet ca 92544 before I came out here Missouri

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Abeni Oym

I think I have an old account and I was wondering because I may need the information to get service again.

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Glenn G Ism

A screw up with the billing

I logged in but there's no where to send an email. I was trying to pay my girlfriends phone bill.

We have metro but different account. $50 was paid on her account instead of$60.

I was charged twice. My bill wasn't paid

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George W Hsq

I googled their address phone and email just type in I put metro phone number and got everything just scroll down till you get what you're looking for

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Brooks S Bxb

how can I get my refund for claim #: C817860

on October 28,20, I transacted with Metro pc by T-mobile for 4 family, in the process the store's agent told me to swipe my citizens bank debit card, I did, but he said it didn't go through, I then swipe my Bank of America debit car for the same amount of $336.18 which he said that went through, only to find out next day from my citizens bank That they paid Metro pc $336.18 same as bank of America, so I made two payments for one transaction which citizens bank says METRO PC by T-MOBILE has to Pay me the $336.18. I have made about 12 different contacts with Metro pc by T-mobile, I haven't received my refund

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Garry Leigh

Telecommunications Expert


According to the MetroPSC Terms and Conditions, if you have any questions about your charges or want to dispute any charges, you should contact MetroPSC by visiting www.metrobyt-mobile.com, by calling 888-863-8768 or 611 from your Device, or by writing to
T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380.
If this does not fix things, please notify the company in writing. Please note you should notify them in writing within 60 days after the date you first receive the disputed charge

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Claire C Sll

How to unlock phone for lifeline carrier

Switch to lifeline service

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Garry Leigh

Telecommunications Expert

According to reddit.com to switch to lifeline service you should contact the customer service number for your Lifeline provider and ask for your account information because you intend to port. Once you have the account number, security pin, and any information that they require for a port out, bring it to the store with a valid ID and they can get you started.

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Tom B Xfw

Is there international calling to Cuba if there is can you tell me which plan is best

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Garry Leigh

Telecommunications Expert


According to MetroPCS FAQs there is a world calling service. Unlimited calling to landlines in over 75 countries, 200 minutes to mobiles in select countries and unlimited texting to most countries worldwide while in the U.S. Includes 20 minutes of calling to Cuba landlines and mobile numbers from the U.S. For details contact MetroPCS customer service by phone at 888-863-8768.

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Felix L Ngd

Do I get back my money?

They took payment twice

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Garry Leigh

Telecommunications Expert

Unfortunately, the Metro by T-Mobile FAQ page doesn’t provide any information about unauthorized charges. Please contact Metro by T-Mobile Support and provide them with full details regarding your issue. You may try to reach out to them:
  • by mail to
    Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380

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Isdora A
Verified Reviewer

Why can't i unlock my phone and i have met all the eligibility gor unlocking?

I have been having this phone for more than one year and 2months ago visited one of the metropcs store for them to help me unlock it and they did it and told me its unlock. Only to reach africa try to put a new line and it cant connect.

Try use the unlock device its telling me am not eligible. Can you help me out please.

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Garry Leigh

Telecommunications Expert


According to the Metro by T-Mobile Phone unlock policy, to unlock your phone you should contact the MetroPCS customer care team by phone at (888) 863-8768.
As stated at whistleout.com, to unlock your Metro phone for older non-Apple devices:
  • find Metro's unlock app in your phone's Applications folder;
  • select Permanent Unlock;
  • then restart your phone.

For iPhones and newer smartphones:
  • contact Metro by phone or in-person to request an unlock code;
  • wait for an unlock email and follow the included instructions.

You may reach out to the MetroPCS customer care team:
  • via the company's social networks;
  • by mail to
    MetroPCS Wireless, Inc. PO Box 601119 Dallas, Texas 75360 United States

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Ger R

How can i unlock my metro phone , so i can use it with t-mobile

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Garry Leigh

Telecommunications Expert

According to the comments posted at quora.com, to use MetroPCS phones on T-Mobile, the phone should be unlocked. MetroPCS phones usually come with an app that should allow you to unlock the phone. Once the phone is unlocked you will need a T-Mobile SIM card that fits your phone. You may visit your local T-Mobile store to purchase the card and have them activate that phone to your account.

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Gwen M Erf

My password is blocked what do I do

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Garry Leigh

Telecommunications Expert

As stated at androidcentral.com; if your MetroPCS password is blocked, you can reset it following these steps:
  • go to the MetroPCS account login page;
  • click the Forgot Password link under the box;
  • enter the phone number on the account;
  • a password recovery link should be sent to you via phone or email;
  • using the link, create a new password for your account.

If you still have any issues with your MetroPCS account, please contact the MetroPCS customer care team for assistance:
  • by phone at (888) 863-8768 (toll-free number within the United States);
  • via the company's social networks.

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Tasia H
Verified Reviewer

My messages won't send how do I fix it?

When I was sending messages it got stuck on sending and it's been stuck on that since that.

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Garry Leigh

Telecommunications Expert

If you are unable to send or receive SMS on your Metro by T-Mobile device you should:
  • Verify you are in the Metro coverage area.
  • Turn your phone off and back on again to power cycle the device.
  • Check your phone settings to ensure Wi-Fi and airplane mode are turned off.
  • Clear the Messaging app data within your phone settings.

If these troubleshooting attempts do not allow you to send or receive SMS on your Metro device, call customer service at 1-88*-863-8768 for additional help.

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MMO R

How can a change phone number now?

I want to change my number now!

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Lael Jpc

My sons phone screen cracked and we can’t see the screen but he has an other phone it’s the same phone like the phone with the cracked screen and he wants to switch the number to that phone

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Traviata N

How to get intchen on my phone bill

I get paid Tuesday I was trying to see if I can pay it then

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Garry Leigh

Telecommunications Expert


To get an extension on your MetroPCS phone bill, or change your due date to a later time, you must wait until your account is suspended then speak to a customer service agent. Call MetroPCS customer service at (888) 863-8768.

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Paul W Kcs
Verified Reviewer

How can i unlock my metro pcs lg aristo 4+ to any network if device unlock application failed

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Garry Leigh

Telecommunications Expert

As stated at metrobyt-mobile.com, to unlock your Metro by T-Mobile phone you should follow these steps:
  • contact Metro by T-Mobile customer service or visit a Metro by T-Mobile corporate store;
  • request the unlock code for the phone.

You will need to provide:
  • the phone number of the handset you are unlocking;
  • the name on the account;
  • the account billing PIN.

You may reach out to the MetroPCS Wireless:
  • via the company's social networks.

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Shawn H Aph
Verified Reviewer

How unlock my phone

My phone locked up by itself

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1 comment
Guest

I don't understand if when I bought the phone it was 90 days I have been with metro over three years, everything I ask of them witch has been two things they can't do it in fact they can't ever do anything, and they pretend that there going to and then not, there also expensive now I don't want to be with metro anymore I'm done with there stupid pretend service it's people talking really fast, and saying nothing, nothing! It's total B.S and now there saying I have to stay or buy a new phone to get away from them, I own the phone I got a discount of about nothing they said in the phone 50% off, but when I got to the store, "were not connected to the people on the phone" can you believe it, I can now everything not some things, everything they have said to me is a lie, that voids the contract I you fools you can't make *** up and get away with it, I'm class action, im thinking millions, I'm thinking maybe take down the worst company ever, built on lies,deception. Its been 90 days you bottom feeders, unlock my phone.

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Melissa M Pkp
Verified Reviewer

How can I get a refund

During the Corona beginning I had just paid my service and my phone broke like a day later...I actively tried to find a metro anywhere in my area and none were open I then had no choice but to go with boost mobile because they were the only one that was open and I needed a phone immediately. I really didn't want to end my service with metro but I had no choice in the matter. Was wondering if there was anyway I could get a refund considering the circumstances

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Garry Leigh

Telecommunications Expert

According to the Metro by T-Mobile return policy, there are no returns, refunds, or credits for fees other than monthly service charges (e.g., activation fees, reactivation fees, device change fees, etc.) under any circumstances. There are no returns, refunds, or credits for monthly service, application download, and other fees.
For further assistance please contact MetroPCS Customer Service by phone at (888) 863-8768 or via the company social media networks.

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Venito A
Verified Reviewer

Can my device be unlocked soo ican use a different carrier sim ?

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Garry Leigh

Telecommunications Expert

According to the “How to Unlock a MetroPCS Phone” article posted at androidcentral.com, the safest and simplest way to unlock is to contact MetroPCS Customer Service by phone at 888-863-8768 (or simply dial 611 from your MetroPCS phone).
MetroPCS uses SIM cards that can easily be unlocked so you just have to provide a bit of info in order to unlock your device. You can do so over the phone or in a MetroPCS store.
You should provide the following details:
  • phone number of the phone you want to unlock;
  • full name on the MetroPCS account;
  • the account PIN;
  • the account email address.

Once this process is completed, you'll receive an email from MetroPCS with the unlock code for your device. From there, simply enter the new SIM card into your MetroPCS phone, follow the instructions and enter the provided code.

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Holly M Jru
Verified Reviewer

How can I get my phone unlocked from metropcs

This is holly from pissed consumers.com I paid for unlock code for zte982 pro max and never unlocked network .

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Garry Leigh

Telecommunications Expert

According to the Metro by T-Mobile Phone Unlock Policy, in order to unlock the Metro by T-Mobile phones, you should follow the steps below:
  • Make sure you have an active data connection via 3G/4G/LTE or Wi-Fi;
  • From the Application list, tap Device Unlock. (Note: The application may be located in the Metro by T-Mobile folder.);
  • Tap Continue;
  • Choose the Permanent Unlock type;
  • If successful, restart the device to apply the settings.

Please note the following phones may be unlocked via an automated app:
  • Alcatel A30 Fierce, Fierce 4, Fierce XL, Tru;
  • Coolpad Catalyst, Defiant;
  • HTC Desire 530, Desire 626s;
  • Kyocera Hydro Wave;
  • G Aristo, Aristo Cobalt Blue, Aristo 2, G Stylo, G Stylo White, K7, K20 Plus, Leon LTE, Stylo 2 Plus, Stylo 3 Plus, Stylo 3 Plus Titanium;
  • Motorola e4;
  • Samsung Core Prime, Grand Prime, J3 Prime, J3 Prime Silver, J7, J7 Prime, J7 Prime 32GB, On5, S7 Black, S8, S9; ZTE Avid 4, Avid PLUS, Avid Plus, Blade ZMAX, Obsidian.

For all other phones, including iPhones, to unlock your Metro by T-Mobile phone, you should contact Metro by T-Mobile Customer Service at (888) 863-8768 or visit a Metro by T-Mobile Corporate Store and request the unlock code for the phone.

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Michele w Exc

Can I get an extension until the8th as I have not received my check yet bcuz of the covi19

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Garry Leigh

Telecommunications Expert

According to the MetroPCS terms and conditions, if you do not make all payments when they are due, you will be in default under the MetroPCS agreement, and MetroPCS can suspend or terminate your service.
If you cannot pay in time according to your agreement, please contact the MetroPCS customer care team for assistance. You may reach out to them by phone at (888) 863-8768 (toll-free number) or via the company's social networks.

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Renee N Igj
Verified Reviewer

How can I get my refund

A payment was made to a metropcs phone that I don't have anymore. I haven't had the phone in almost 2 months. I called many times to get this settled but customer service has NOT been helpful in anyway.

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Garry Leigh

Telecommunications Expert

MetroPCS is a brand owned by T-Mobile US. Unfortunately, the company does not provide any information about the refund options on the company website. Please contact the T-Mobile US customer care team for assistance. You may reach out to them:
  • via the company's social networks;
  • by mail to
    PO Box 5119, Carol Stream, IL 60197-5119.

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Morgan V Eje
Verified Reviewer

How do I fix my fingerprint sensor

For some reason all the sudden my fingerprint sensor just stopped workin. And it is very handy I would like to have it back.

I went thru settings and all it still won't pick up on my fingerprint.

And I have tried other fingers. It just tells me I'm not enrolled in fingerprint somethin.

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Garry Leigh

Telecommunications Expert


Unfortunately, MetroPCS FAQs don't provide any help with fixing fingerprint sensor. You should contact MetroPCS customer service by phone at (888) 863-8768.

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