I have previously made online debit card payments successfully for approximately one year. For the last 5 months, I cannot make a debit card payment online, the i-800 rep at metro pcs cannot process my debit payment and the metro store cannot process my debit payment, in spite of having more than enough money in my account to pay the payment.
The rep and metro store have given me various excuses: I have credit issues, it's my debit card, it's my bank account, we don't know what to tell you- you should go to the corporate office in San Jose. I have gone to my bank and spoken to almost everyone in my branch. Results: there is no limitations on your account, your card works fine as you have many recent transactions using your card in stores, atms and online including the DMV, the problem is with metropcs. The bank also says when I try to make a payment, there is no payment attempt shown on my account.
I have been having to wait in line and pay cash at the metro pcs store and pay a $3.00 processing fee each month.
I will keep on until someone does something about this.
Reason of review: Problems with payment.
Monetary Loss: $15.
Preferred solution: Full refund.
I didn't like: Debit card not accepted scam.