Product: Metropcs Customer Care Clear all filters (118 of 118 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I've tried many times to contact MetroPCS at 888-863-8768 to discuss a charge made on my bank account. There is no way to contact a representative at that number; only a recorded message that's of no help. I'm trying other ways to contact them, if possible. I don't...
Read more
Product
Metropcs Customer Care
#1147965
Reply to reviews
I went to the Rincon Georgia store to pay my bill.As I walked in the store I was not greeted. I thought nothing of it so I walked to the counter to find to employees chowing down on McDonald's double cheeseburgers and french fries and open packets honey mustard and...
Read more
1.6
Product
Metropcs Customer Care
#1142221
Reply to reviews
MetroPCS management (Same as T mobile managmnet) and employees are invisible. Customer can not reach by phone and they can't even email them. You have to deal with agency stores - just there to make some money and no service. - most of the stores I dealt with. Only way...
Read more
2.1
Product
Metropcs Customer Care
I liked
  • Some 800 customer reps are good
I didn't like
  • Stores
  • Not able to contact metropcs by email
#1134587
Reply to reviews

Metropcs - Help with my new phone

#1118345
1.0
Details
I went to the store on airline and Roswell. 4 teenagers that are rude and know nothing!they treat you like you are bothering them while they are eating cookies and talking! Then the male starts arguing with me about my voice mail and the fact is he didn't know how to disable it but instead he provided to talk to me like i was stupid.
Comment
Show
Coverage Area
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Website

Metropcs - Bad customer service

#1116605
1.0
Details
A extension is granted each month if you cannot pay your bill on due date. The store in Morehead City, NC and Newport, NC have been closed for over a month so how can you upgrade or if you do not have a credit card pay in person. Go ahead and close those stores if you do not want to be serviceable. Something is wrong if they cannot keep management or regular employees in the stores how hard is it?
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Metropcs - Waiting for 2 hours at metropofashit

#1114769
1.0
Details
Waiting for long ppl in here get payed 9.90hr good luck buying a phone
Comment
Show
Advertised vs Delivered

Metropcs - Harassing callers

#1093870
1.1
Details
people harassing me saying that I have called them when I never have!! I don't know who the *** these people are!!! and they have the same first six digets of my number. Idk what the *** that is. I have sent complaints and no resolution !! I am about tired of *** metro piece of ***!!! Every *** day these people call!!!
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
MetroPCS is a multimillion-dollar company I don't understand why they Outsource to India there's plenty of American people that need jobs and that can actually understand you when you're talking to them on the phone. With all the millions and millions of dollars that...
Read more
2.6
Product
Metropcs Customer Care
#1129058
Reply to reviews
I recently had a horrible experience with a metro pcs store in Huntsville.I purchased 2 upgrades and added a new line. Soon after getting home with the phone I realized that the claims the sales rep made about how great the phone was, it simply was not true! I was...
Read more
2.2
Product
Metropcs Customer Care
#1113396
Reply to reviews
Only in America can there be a "company" that you cannot even contact by phone!AND IF you do, cannot understand them because of such a terrible accent! THE ABSOLUTE WORSE EXPERIENCE I have ever had!!I will be going to VERIZON today.
Read more
Anonymous
Janice Nash

I am the one that posted this message and "I promise you I did not and have NEVER given them 2 stars and they do not even deserve ONE star!!" Just had surgery, but as soon as ...

2.2
Product
Metropcs Customer Care
#1112947
Reply to reviews
I've never really had a problem with MetroPCS, except I'm paying for insurance that I never use. I just buy a new phone. Less hassle. My only issue is the store reps seem to be, how can I put this delicately, complete idiots. They seem to hire ANYONE off the street....
Read more
3.2
Product
Metropcs Customer Care
#1112472
Reply to reviews
Went to exchange a phone board the young lady proceeded to get on her phone and speak Spanish and stated that black people always want something for free did not know that I spoke several different languages so I called owner of Metro PC with no help call Metro PC...
Read more
1.0
Product
Metropcs Customer Care
#1105045
Reply to reviews
I made the mistake of trying out Metro PCS.The day after I signed up, I went out of town. Their wonderful service disappears within 30 miles after leaving the metro Louisville area and was missing until I returned 6 hours later. I use my phone for business , so that's...
Read more
1.0
Product
Metropcs Customer Care
I didn't like
  • Customer service
  • Complete disregard for their customers
  • It is the worst i have ever experienced
#1095526
Reply to reviews
Metropcs - Horrible Service, Customer Service & Experience
Metropcs - Horrible Service, Customer Service & Experience
Metropcs - Horrible Service, Customer Service & Experience
Worst phone service provider I have ever used.The service is horrible the phone CCRS will place on hold 15 mins consecutive without even checking back in and make you feel like they forgot about you. Never been that abandoned on a phone call before.Rude CCR Calvin...
Read more
3.0
Product
Metropcs Customer Care
#1077946
Reply to reviews