Product: Metropcs Customer Care Clear all filters (122 of 122 reviews match)
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Metropcs - Horrible

I live in The bayarea I’ve walked into a metropcs Store and was ask how can I be helped and some young lady name Cindy Flores was very a rude and refuse too take my payment and I was called stupid because I didn’t want too buy a phone from Her
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Metropcs Customer Care
#1207671
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which is {{REDACTED}}. because i had Metropcs before. and they GAVE me my account number at the time of signing up, on the paperwork. only after persisting, did the 'store manager' tell the salesperson, oh, here is where you can find it. so they gave it to me....
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1.0
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Metropcs Customer Care
I didn't like
  • Lying customer service personnel
#1196807
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Metropcs - Late Store, Lost Customer

The employee at the Alberta location in Tuscaloosa on February 22, 2018 walked in the door at 9am on the door while I was in the parking lot. The store is supposed to open at 9 am. It is 9:07am the door is still locked and I will be late for work
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Metropcs Customer Care
#1195119
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Metropcs - Very helpful

The person that helped me was really professional taking care my issue about my bill thank you very much
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Metropcs Customer Care
#1176399
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I've tried many times to contact MetroPCS at 888-863-8768 to discuss a charge made on my bank account. There is no way to contact a representative at that number; only a recorded message that's of no help. I'm trying other ways to contact them, if possible. I don't...
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Metropcs Customer Care
#1147965
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I went to the Rincon Georgia store to pay my bill.As I walked in the store I was not greeted. I thought nothing of it so I walked to the counter to find to employees chowing down on McDonald's double cheeseburgers and french fries and open packets honey mustard and...
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1.6
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Metropcs Customer Care
#1142221
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MetroPCS management (Same as T mobile managmnet) and employees are invisible. Customer can not reach by phone and they can't even email them. You have to deal with agency stores - just there to make some money and no service. - most of the stores I dealt with. Only way...
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2.1
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Metropcs Customer Care
I liked
  • Some 800 customer reps are good
I didn't like
  • Stores
  • Not able to contact metropcs by email
#1134587
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MetroPCS is a multimillion-dollar company I don't understand why they Outsource to India there's plenty of American people that need jobs and that can actually understand you when you're talking to them on the phone. With all the millions and millions of dollars that...
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2.6
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Metropcs Customer Care
#1129058
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Metropcs - Help with my new phone

I went to the store on airline and Roswell. 4 teenagers that are rude and know nothing!they treat you like you are bothering them while they are eating cookies and talking! Then the male starts arguing with me about my voice mail and the fact is he didn't know how to disable it but instead he provided to talk to me like i was stupid.
1.0
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Metropcs Customer Care
#1118345
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Metropcs - Bad customer service

A extension is granted each month if you cannot pay your bill on due date. The store in Morehead City, NC and Newport, NC have been closed for over a month so how can you upgrade or if you do not have a credit card pay in person. Go ahead and close those stores if you do not want to be serviceable. Something is wrong if they cannot keep management or regular employees in the stores how hard is it?
1.0
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
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Metropcs Customer Care
#1116605
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