Not resolved
1.0
Details
Billing Practices
Price Affordability
Product or Service Quality
Reliability
0 comments

I Visited mpcs on main st in lamont ca # 6914.Me and my husband went in on 10/14/15 to buy a new cell and to upgrade my husbands phone i was helped by KARINA CORONA she was great during the hole process we left happy with our new phones.

And our receipt in the bag, i didnt bother to even look at it, well what a big mistake from my part i looked at it almost a month later when i looked at it to see when my bill was due then i noticed that she did charge us for the screen protectors and she didnt charge us cheep for them at all, total for two screen protectors came out to $56 dollars. She also sold us two cover cases that were also over priced. When she told us that she would put a screen protector on both phones i asked her how much do they cost? She then said dont worry about it, i said to my self how cool is that free screen protectors for our big expensive purchase.

Ya right well little did i know that i was being CHARGED. I went in to their center to pay our bill and to talk to her about the over charge and she then told me she had given me a discount on my phone stating that it cost more a month ago "200.00" way to go she tried her best like i told her if that would be the case wouldn't it be on my receipt? NO answer in her behalf. Shame on her she fooled me once but to even try again not right.

Asked for corp # she said they didnt have one, i asked for customer service # she gave me a business card, she talk to the mgr and she didnt bother to fixs the problem. so i went ahead and called CS# and got no where with them. Called mpcs on H.S. spoke to the MANAGER told her what happen and she spoke to them and she was able to help me out, i only got 13.00 in return.

Better than nothing , what upset me the most was her not acknowledging what she has done and that she might continue to do it to others. Reason why im posting this up. Be careful when going to any similar place. look at ur receipts always.

If she has been doing this in the past hope she learned her lesson now so that she can stop ripping ppl off.

Owner david should be more alert on what his workers are doing in each center unless this is what he has been teaching them.For now im never going back to this location again and if i have any other ossue with mpcs then ill drop my service and go to someone else.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). sandie620 is overall dissatisfied with Metropcs and uploaded picture s. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Metropcs.

Check out the best and the worst companies in Telecommunications category for more informed decision or compare Metropcs to other companies on our site.

Had an Experience with Metropcs?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

My Family Mobile - BEWARE! RIPOFF WARNING!!!!! My Family Mobile "We canceled our service with WALMART Family Mobile in November 2016 and had the cell number ported to another provider. WALMART has continued to bill us without explanation and is..." Read more Total Wireless - Scammy-class action anyone? Total Wireless "I purchased from Walmart-it says it's a 6gb Walmart exclusive plan. My phone says I used 4.6 gb, they say it's my 5 gb cap and it no longer works...." Read more Metropcs - Phone Metropcs "I brought i samsung galaxy core prime phone from 2000 Avondale dr durham nc my phone complely stop working it wont charge and i just got the phone 2 months..." Read more Metropcs - Horrible Service, Customer Service & Experience Metropcs "Worst phone service provider I have ever used. The service is horrible the phone CCRS will place on hold 15 mins consecutive without even checking back in and make you..." Read more Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona - Botched Bathroom Remodel SA Painting and Remodeling Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona "On July 26, 2017 SA Painting and Remodeling LLC, Sebastian Arlegui and Jose Barahona, agreed to fix my bathroom. The bathroom is now in need of repair due to the..." Read more Ryan Homes - Poor workmanship Ryan Homes "Reason 1000 why you should never buy a home built by Dan Ryan. Had a pipe burst in the kitchen and when the corner cabinet was removed this what we..." Read more Wayfair - Misleading advertising Wayfair "Wayfair posted an ad on Yahoo Canada listing a ShelterLogic product at 204.99 When I clicked on the link the actual product was $310.99 When contacted they suggested the add..." Read more Ericdress -  Color Blind Ericdress "I ordered a formal burgundy dress that they had on their website. I ordered it the end of August but they did ship it in time for my event but..." Read more