Update by user Feb 28, 2017
My issue has remained unresolved. Metro PCS has said that the third party insurance company they contract with is to blame--not Metro.
BUT when we purchased our expensive new Samsung Galaxy 4.2, we were verbally promised by Metro PCS that we would receive a replacement phone, if needed, with one of equal value. That, of course, is a lie because they won't. The insurance company said Samsung doesn't make mega phones any longer so that disqualifies our "equal replacement value" provision, even though Metro PCS does sell iPhones that size! The insurance company was still going to charge us a sizable deduction after several years of paying them insurance fees--to obtain a new and smaller phone worth much less (hundreds less!) than the price we paid for the one we had insured.
Rip off!! So we dropped the d-- --m insurance through Metro PCS!
Original review posted by user Jan 29, 2017
Told when we spent several hundred dollars on a new Samsung mega that we would be covered for a comparable phone if we paid for insurance all. along.
We've paid $6/mo for several years but were told by Asurion, Metro PCS's chosen insurance company--despite what MetroPCS told us at the time of purchase--that we would have to pay at least $100 to $125 deductible and would not receive a comparable phone because "Samsung doesn't make them any longer." What the heck?!! There are other companies with comparable phones sold through Metro.
This is unethical and fraudulent on MetroPCS' part. They sold us a bill of goods with THEIR chosen insurance policy!!
Product or Service Mentioned: Metropcs Cell Phone Replacement.
Reason of review: Order processing issue.