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Update by user Feb 28, 2017

My issue has remained unresolved. Metro PCS has said that the third party insurance company they contract with is to blame--not Metro.

BUT when we purchased our expensive new Samsung Galaxy 4.2, we were verbally promised by Metro PCS that we would receive a replacement phone, if needed, with one of equal value. That, of course, is a lie because they won't. The insurance company said Samsung doesn't make mega phones any longer so that disqualifies our "equal replacement value" provision, even though Metro PCS does sell iPhones that size! The insurance company was still going to charge us a sizable deduction after several years of paying them insurance fees--to obtain a new and smaller phone worth much less (hundreds less!) than the price we paid for the one we had insured.

Rip off!! So we dropped the d-- --m insurance through Metro PCS!

Original review posted by user Jan 29, 2017

Told when we spent several hundred dollars on a new Samsung mega that we would be covered for a comparable phone if we paid for insurance all. along.

We've paid $6/mo for several years but were told by Asurion, Metro PCS's chosen insurance company--despite what MetroPCS told us at the time of purchase--that we would have to pay at least $100 to $125 deductible and would not receive a comparable phone because "Samsung doesn't make them any longer." What the heck?!! There are other companies with comparable phones sold through Metro.

This is unethical and fraudulent on MetroPCS' part. They sold us a bill of goods with THEIR chosen insurance policy!!

Product or Service Mentioned: Metropcs Cell Phone Replacement.

Reason of review: Order processing issue.

Company wrote 0 private or public responses to the review from Jan 29, 2017.
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To be honest, you're not in the right here. The Samsung Galaxy Mega hasn't been made for well over 3 years, there's absolutely no way you would have been able to obtain it through insurance, any cell phone provider, or even the manufacturer, Samsung, directly.

And honestly, what's painfully annoying is that any phone you could have picked in the 100-125$ deductible bracket is leagues above the Samsung Galaxy Mega. The only way you could *feasibly* get this phone is if you were lucky enough to find it floating around on Amazon or Craigslist or any website thereof.

to Reince Preibus #1296429

You have misunderstood my communication. I know Samsung doesn't make the mega any longer but Metro PCS sells a comparable size phone made by another company and should have allowed us a replacement phone from such company because of its comparable size to our mega.

to ***edcustomer2017 #1602183

What would Amazon do? Some companies want to stay companies for a long time and realize that it's the customer that allows them to achieve that goal.

3 yrs. @$72 per year is $216 you are not in the wrong at all. You are being need to file in small claims court it will cost you to file.they will have to send a representative (hopefully from another state) if possible name the insurance company also they will have to have a rep attend will win just your $216 because they were knowingly selling you a product that admittedly did not exist the phone was out of production and they said right on this sight that they won't cover a phone that is out of production,yet they still charged you for the service. That is theft and I smell a slam dunk class action lawsuit suit.

To metro pcs representative shame on you if you were worth your salery you would have got on eBay and found her or him the model that you insured they would have to use. Metro is a sub of T-Mobile and the CEO of T-Mobile John legiere?

I know he reads his tweets and he is a righteous business man. Try filing with judge Judy.

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