Manufacturer: Metropcs Category: Replacement Clear all filters (7 of 7 reviews match)
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Told when we spent several hundred dollars on a new Samsung mega that we would be covered for a comparable phone if we paid for insurance all. along. We've paid $6/mo for several years but were told by Asurion, Metro PCS's chosen insurance company--despite what MetroPCS told us at the time of purchase--that we would have to pay at least $100 to $125 deductible and would not receive a comparable phone because "Samsung doesn't make them any longer.
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On January 12th I went to a Metro PCS store (3800 Main Kansas City, MO) because my phone broke and I thought I could purchase a phone there.I explained to the sales person that I needed to purchase a phone because my Samsung had bit the dust, he asked me who was my carrier and I told him T-Mobile. He then told me that it was no problem because they were part of T-Mobile. I thought nothing of his comment until he told me the amount I owed. I then...
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#996250
I have been a customer with metro for almost four years...and putting up with years of being beat out of money is not right.I have four lines also and had promotional plans and insurance on them. Then if some thing happens to one of the phones they claim has no insurance then you have to buy a whole different phone. Today I took my phone back to the store that I purchased it from and they would not replace it. The phone is defective. The screen...
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1.0
#983990
I went to Metro PCS to get a new phone and they sold me a used phone.The new one should have been 39.00 and it was 50.00...I thought tax but after paying I asked for my box, cord, booklet etc and was told there wasn't any because it was a refurbished phone. They would not give my money back, said because it was already on my account. Went to owner and he act apologetic & said if any problems just come back. Went back to him and he said I should...
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Called MetroPCs. They said I should have gotten a new replacement phone right away. The stores in Fort Smith Arkansas on Zero Street and Grand Ave treated me rudely and kept putting me off. By the time I could get a phone I had to pay for another phone and pay a fee for turning it on. The only compensation I got was a 10.00 toward next bill and 1GIG of data. I expected the person, Sammy, who runs the stores for the owner to be good to the...
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2.3
I didn't like
  • Return policy
#932477
I tried one more time to resolve the issue with the LG STYLO and Metro PCS.When I went back to the store there were all new people there. When I explained to the new folks what had happened they called the regional store manager Mike who was very cordial and said that he fired the liar Larry and his gangster crew, and that he would meet me later that afternoon and make things right. He ordered me a replacement phone reactivated my service and...
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3.0
I liked
  • New store personnel
I didn't like
  • Lousy phones
#876819
My name is Pamela Owens(769)241-4846,I came in Saturday (211 W Woodrow Wilson Ave Jackson,Ms 39213)do to my phone acting up..I was told to pay a $15 fee for a replacement phone my 90 days wasn't up...I was also told since Monday a holiday that my phone would be in Tuesday or Wednesday,I call the store to check on my & it wasn't in...I call today which is Thursday & still no phone...Metro PC not A1 with customer service...
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5.0
#858776