I have been with metro pcs for years.I have the S3 4G LTE on the $40 plan. I payed my bill on time, to be honest a head of time.
I never had any major issues with them up until 12/30/13. I received a text message at 4:22 PM , stating " Your usage of MetroPcs Services is in violation of the terms and conditions and has been terminated effective immediately. I couldn't go to an actually store because I was at work, So I got in contact with customer service. The first couple of times I tried calling I got hung up on.
When I finally got in touch with someone ,they couldn't give me a valid reason why my phone has been terminated and told me to email email@example.com. I sent an email stating my information and the problem I had. I didn't receive an email back that day, so I decided to go to an actually store the next day, to see what was the problem. The people at the store had no idea, they had to contact customer service to tell me the same thing I already knew. I had no choice but to wait for the email at that point.
I finally received an email back later that day stating that, "
Your phone usage has been identified as abnormally excessive, and indicative of disruptive usage pattern violating MetroPCS’ Terms and Conditions of Service. Based on your prior usage, your Service has been terminated. " I thought MetroPcs was unlimited? How is that possible? The sad part about it is, I tried going to a different company to put the s3 on it and my ESN is reported stolen . So basically Metro cut my phone off in the middle of a pay cycle and reported the phone that bought with my hard earned money STOLEN!!!!
Tip for anyone who is considering METRO PCS RUN!
They are not truly unlimited.
Product or Service Mentioned: Metropcs Phone Plan.