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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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I received an offer for a FREE upgrade, but when I went to get it, the store manager lied to me, and told me I would have to pay. Her name was "Blessing", and she was obviously willing to tell me any lie to get me to spend money, when I had a FREE upgrade.

I even showed her the text offering the FREE upgrade. She continued to lie to get me to spend money I did not want to. I never experienced feeling so manipulated as I did by this store manager. Worse yet -- when I complained to corporate, they verified my upgrade WAS free -- but did nothing to rectify the situation -- and I mean NOTHING.

This store is located in Dallas, Texas.

I WILL NEVER USE THIS COMPANY AGAIN, AND RECOMMEND YOU DON'T EITHER. This is my experience, and my concerted opinion.

Reason of review: Poor customer service.

Preferred solution: SHOW RESPECT FOR YOUR LONG-TIME LOYAL CUSTOMERS; DON'T LIE TO THEM OR TRY TO TRICK OR MANIPULATE THEM !.

I didn't like: Being lied to and manipulated, Being mistreated, No loyality to a long-time customer like me.

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