100% full Not resolved
Customer service
Price Affordability
1 comment

On November my worst experience with Metropcs was about to start.

I purchase a phone for my son it was an upgrade deal.

The metro employee activated the new phone and it did not work,

They ask from us to wait 30 minutes for the phone to work,

Then they ask us to wait a couple of hours and still nothing happen,

Then they ask us to wait overnight under the excuse that sometimes it takes a little bit longer for the phone to be fully activated,

So next morning the phone still wasn't working.so i call Metropcs over the phone and they troubleshoot the phone and they came to the conclusion the phone or the sim card was at fault and instructed me to go back to the store to have them replaced,

So we went back to metropcs store and the employees were refusing to do the exchange after exchanging few words they change the both items and still the phone did not , at that time i demanded for them to give me a full refund they totally refuse and they pull a claus on me stating (NO REFUNDS ON UPGRADES)

I tried to make them understand if the phone would work i will not ask for a refund however since after two different phones and several trips to to metro store the phone still wasn't working i was fed-up

still they refuse. they said they were going to order another phone from the manufacturer but it was going to take a week or longer.

so i was furious . so after a week finally we got a phone that work but now they insisted i should purchase insurance from metro and i told the flat out a big NO i told them the phone comes with a year manufacturer warranty as long i had proof of purchase i wont need no additional insurance from Metropcs. well that made things worst.

They refuse to issue a sales receipt with the new phone serial number

and they started acting like *** people insulting me and my family

with sarcastic words. those employees should be fired.

Now i have a NEW PHONE with no warranty from neither metro or the manufacturer because those imbeciles from metropcs refuse to issue a new sales receipt.

Reviewer is in unhappy mood. This person is quite happy with i used to like your company. Please immediately contact the author of this review to discuss warranty issue of metropcs warranty and associated monetary loss in the amount of $500. Metropcs needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned metropcs warranty in their reviews. You may find this information helpful for further shopping at Metropcs.

Had an Experience with Metropcs?

Write a review


Terms of Service
Post Comment

Customer service is the worst. I switched from Straight Talk so I could deal with reps in person if need be but these guys are horrible. I'll be going back to ST

You May Also Like

Metropcs - Worst Company Ever!!! Metropcs "Lies, lies and more lies! Metro PCS, or Metro POS as my family refers to the company, is a terrible excuse of a business! On June 3, 2017 I bought..." Read more Metropcs - Manager Review Metropcs "I purchased 2 phones with cases in a bundle. I had no coverage in PA home. They took back the phones but would not take back the cases. I was..." Read more My Family Mobile - BEWARE! RIPOFF WARNING!!!!! My Family Mobile "We canceled our service with WALMART Family Mobile in November 2016 and had the cell number ported to another provider. WALMART has continued to bill us without explanation and is..." Read more Ooredoo Kuwait - 4G Internet Service Ooredoo "Issues: - Bad service - Slow 4G internet connection speed even when the signal is really strong - Internet connection often gets disconnected - Talking to a CS representative doesn't..." Read more Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona - Botched Bathroom Remodel SA Painting and Remodeling Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona "On July 26, 2017 SA Painting and Remodeling LLC, Sebastian Arlegui and Jose Barahona, agreed to fix my bathroom. The bathroom is now in need of repair due to the..." Read more Precision Tune - They lied and put my life in danger. Precision Tune "On Thursday, September 14, 2017 .. I went to the precision tune in Wilson, NC for a routine oil change, tire rotation, and tire pressure check. I live 45 minutes..." Read more Kemper Home Service Companies - DO NOT BUY KEMPER HOME INSURANCE Kemper Home Service Companies "I bought a new house in 2016. I did own a house prior to this in the same area for last 10 years. My agent told me that there is..." Read more Frontgate - When a pledge is just a pledge.  3 Attempts at delivery and each time the product was damaged!!! Frontgate "Originally ordered the Palermo outdoor Lg Sq Table/Chairs set on July 17, 2017. First and second deliveries showed up with either glass broken and/or cheap plastic piece that holds table..." Read more