Contact MetroPCS Customer Service
MetroPCS Phone Numbers and Emails
Toll-Free Number:
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(888) 863-8768
Customer Service:
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(800) 316-2075To Get Premium Handset Protection
Legal:
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(425) 383-4000Copyright Infringement Inquiries
MetroPCS Emails:
MetroPCS Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call MetroPCS is 8888638768. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as MetroPCS may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call MetroPCS is 8888638768. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as MetroPCS may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call MetroPCS mainly because of account, product/ service, payments and charges.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact MetroPCS is closedcaptioning@t-mobile.com. 70% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
P.O. Box 37380,
Albuquerque, NM 87176-7380
For Payments
Metro by T-Mobile
PO Box 5119
Carol Stream, IL 60197-5119, US
Fax:
How Good is MetroPCS's Customer Service?
Summary of MetroPCS Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call MetroPCS?
Payments and Charges Question:
- “Bill”
- “Make a payment”
- “Pay my phone bill”
Account Question:
- “Metro by T-Mobile temporary disabled”
- “Unlock a phone”
- “To get account information mail to me been trying to pay my cell phone bill need whole bill email to me only have account number need invoice”
Product/ Service Question:
- “My network is so bad”
- “Buy a phone”
- “Internet”
Request for Information Question:
- “I need to talk to a customer representative service”
- “Question about my bill”
- “Customer support”
Staff Question:
- “Restore service”
- “Transfer service”
- “To turn my phone service back on”
Activation/ Cancellation Question:
- “Activate a nee phone”
- “Activate phone”
- “Activate new SIM card”
Return/ Replace Question:
- “Change service”
- “To change card information”
- “Change my due date”
Cards Question:
- “I need my my pin and my all bill”
- “I need to rest my pin number and I see my all payment bill”
- “Transfer number and transfer pin number”
Shipping and Delivery Question:
- “Locationn”
- “Cambio de número de mi tarjeta de pago.”
- “I’m trying to get the code for the pin Sim card”
Refund Question:
- “Refund”
- “The store at Metro move me to T-Mobile but you guys still took $110 out I was told it would be refunded and it has not”
- “Refund for service I no longer have”
Website/ Application Question:
- “Because my metro app didn't work”
- “I don't have the app to pay my monthly bill.”
- “I can download my metro app on my new phone”
Employment Question:
- “W2 forms”
- “Huge issue no hotspot every month snd i pay fot it now its affecting my job!”
- “Need a extension until the 17th untel i get paid”
Other Question:
- “Porti”
- “Cambio de número”
- “My phone was stolen”
About
, , , ,
MetroPCS is a prepaid wireless service. It is provided by T-Mobile US, Inc. The company is headquartered in Richardson, Texas, United States. MetroPCS was established in 1994 as General Wireless, Inc. It offers the following services: text, data, and nationwide talk. The company uses such networks as GPS, HSPA, HSPA+, 4G LTE. Available plans are as follows: 2GB (4G LTE Data), 3GB (4G LTE Data), Unlimited (4G LTE Data), and Unlimited (4G LTE Data +Hotspot). MetroPCS provides phones of such brands as Samsung, LG, HTS, Alcatel, and ZTE. There is also a large stock of accessories including keyboards, headsets, screen protectors, memory cards, and speakers.
MetroPCS is ranked 293 out of 2363 in Telecommunications category
USA
