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Summary of Metropcs Customer Service Calls

401 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
04:12 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Metropcs to Ask about:

Payments and Charges:

  • “Need until the 25th to pay my bill.”
  • “I paid my bill phone still off and metro wont let me thru to speak to a rep”
  • “Paying bill online with netspend card”

Account:

  • “Account password”
  • “Add another name to my account”
  • “Account number”

Staff:

  • “Temporarily suspend service”

Product/ Service quality:

  • “Broke phone”
  • “Phone not working”

Other:

  • “To upgrade”
  • “*** you”
  • “Will not let me log in and I need more hotspot”

About Metropcs

Top 5 Likes about Metropcs

I used to like your company, Price, No contract, But i am done, Phone promotions

Top 5 Dislikes about Metropcs

Customer service, Service, Unprofessional service, Unable to use cell phone, Metro pcs

Top 5 Related Companies

Tmobile

Summary

MetroPCS is a prepaid wireless service. It is provided by T-Mobile US, Inc. The company is headquartered in Richardson, Texas, United States. MetroPCS was established in 1994 as General Wireless, Inc. It offers the following services: text, data, and nationwide talk. The company uses such networks as GPS, HSPA, HSPA+, 4G LTE. Available plans are as follows: 2GB (4G LTE Data), 3GB (4G LTE Data), Unlimited (4G LTE Data), and Unlimited (4G LTE Data +Hotspot). MetroPCS provides phones of such brands as Samsung, LG, HTS, Alcatel, and ZTE. There is also a large stock of accessories including keyboards, headsets, screen protectors, memory cards, and speakers.

Metropcs reviews and complaints

Metropcs is ranked 121 out of 1809 in Telecommunications category

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Metropcs Stats

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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