MetroPCS Phone Numbers and Emails

Toll-Free Number:

  • (888) 863-8768

Customer Service:

  • (866) 862-3397
    Premium Handset Protection


  • (844) 375-8107


  • (425) 383-4000
    Copyright Infringement Inquiries

Technical Support:

  • (800) 937-8997

MetroPCS Emails:

Copyright Infringement Inquiries, Privacy Inquiries
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MetroPCS Contact Information

Corporate Office Address:

T-Mobile USA, Inc.
PO Box 601119
Dallas, Texas 75360
United States

Other Info (opening hours):

Mailing Address


Metro by T-Mobile

PO Box 5119

Carol Stream, IL 60197-5119, US

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MetroPCS Rating Based on 757 Reviews

Rating details

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Diversity of Products or Services
Billing Practices

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Summary of MetroPCS Customer Service Calls

06:08 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MetroPCS Customer Service?

Payments and Charges Question:

  • “Help with bill”
  • “Payment”
  • “Monthly payment”

Product/ Service Question:

  • “My new phone does not always work”
  • “One phone is not working”
  • “Internet not working”

Request for Information Question:

  • “Need to talk to some one”
  • “How do i unlock my phone A21Samsung”
  • “Questions about service”

Staff Question:

  • “To change over services for one phone to another”
  • “My service was disconnected”
  • “Custumer service discrepancies”

Account Question:

  • “My phone is hacked and I need a new number”
  • “Need my account number”
  • “Acct informacion”

Activation/ Cancellation Question:

  • “Phone deactivated”
  • “Cancel phone”
  • “Terminate service”

Cards Question:

  • “My SIM card is locked”
  • “My daughter's phone is asking for a SIM card pin”
  • “Sim card locked”

Return/ Replace Question:

  • “Need a replacement phone”
  • “Faulty replacement phone”
  • “Need device replacement”

Shipping and Delivery Question:

  • “Didn't get an extension this month but it still says my account isn't eligible even though I get it every month”
  • “To get the family plans”
  • “I have not received my phone”

Refund Question:

  • “Refund”
  • “Have my phone shut off and my refund back because I can't find my phone”
  • “I want a refund on my purchase been lied to”

Employment Question:

  • “Need copy of w2 year 2020”
  • “I need to switch phone because my screen is cracked too bad and it's not functioning properly. I don't have the money to switch at a store cause I don't get paid for two weeks. So could you please be so kind as to wave this fee and switch my phone”
  • “Pay stubs”

Website/ Application Question:

  • “Yo give my EBB Application number”
  • “Ebb sitee of metro app does not work”
  • “Application”

Other Question:

  • “My plan”
  • “Switching back to metro Pcs”
  • “Ectencion”


Top MetroPCS Services

Phone Service, Customer Care, Phone Plan

Top MetroPCS Products

Account, Warranty, Website

MetroPCS Pros and Cons

Pros: I used to like your company, Price, Phone promotions, No contract, But i am done

Cons: Customer service, Service, Unprofessional service, Unable to use cell phone, Metro pcs

Related Companies

TMobile, Sprint, Assurance Wireless, Metro by TMobile, Clear Internet


MetroPCS is a prepaid wireless service. It is provided by T-Mobile US, Inc. The company is headquartered in Richardson, Texas, United States. MetroPCS was established in 1994 as General Wireless, Inc. It offers the following services: text, data, and nationwide talk. The company uses such networks as GPS, HSPA, HSPA+, 4G LTE. Available plans are as follows: 2GB (4G LTE Data), 3GB (4G LTE Data), Unlimited (4G LTE Data), and Unlimited (4G LTE Data +Hotspot). MetroPCS provides phones of such brands as Samsung, LG, HTS, Alcatel, and ZTE. There is also a large stock of accessories including keyboards, headsets, screen protectors, memory cards, and speakers.

MetroPCS reviews and complaints

MetroPCS is ranked 192 out of 1638 in Telecommunications category

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