Contact MetroPCS Customer Service
How to Reach a Person at MetroPCS
Toll-Free Number:
-
1-888-863-8768
Customer Service:
-
1-800-316-2075To Get Premium Handset Protection
Legal:
-
1-425-383-4000Copyright Infringement Inquiries
Customer Service:
Legal:
Media:
MetroPCS Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular MetroPCS Phone Number | 1 (888) 863-8768 |
| Average Hold Time | 00:04:10 |
| Average Calls duration | 5 minutes |
| Most Popular MetroPCS Email Address | closedcaptioning@t-mobile.com |
| MetroPCS Live Agent Availability | 12% of callers successfully reach a real person |
| Issue Resolution Rate | Low (12% reported full resolution) |
| MetroPCS Customer Service Rating | 4.3 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 98% phone, 2% email |
| Common Reasons for Contact | Product/ service, account, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to MetroPCS | First and last name, phone number or address or zip code |
Contact Information
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
P.O. Box 37380,
Albuquerque, NM 87176-7380
For Payments
Metro by T-Mobile
PO Box 5119
Carol Stream, IL 60197-5119, US
Fax:
Summary of MetroPCS Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call MetroPCS?
Payments and Charges Question:
- “Pay bill”
- “Payment”
- “I paid the bill and my phone is off”
Product/ Service Question:
- “Tech support metro pcs phone number”
- “My hotspot not working”
- “My phone is broken I'm switching to another provider need tpn”
Account Question:
- “Need phone unlocked”
- “Need a line removed from account”
- “Unlock phone”
Request for Information Question:
- “Trying to talk to someone about a payment I made yesterday”
- “I want to speak live person”
- “Can I recover my old phone number it's been disconnected”
Staff Question:
- “Phone service”
- “Services”
- “Service problems”
Activation/ Cancellation Question:
- “Cancel service”
- “Activation”
- “Cancelación”
Return/ Replace Question:
- “For change my device”
- “I need change my divace”
- “Change plan”
Cards Question:
- “Sim card”
- “Dont know my pinn and ive never set up questions before”
- “I need my pin number”
Refund Question:
- “Refund”
- “I need a refund”
- “To get a refund for a old phone, they owe me”
Shipping and Delivery Question:
- “Get the 3 day extension”
- “Looked out of phone and tried to get the 72 hour extension”
- “Phone records in g p s location”
Website/ Application Question:
- “Your app is not working”
- “Because my metro app didn't work”
- “I don't have the app to pay my monthly bill.”
Employment Question:
- “W2 forms”
- “Huge issue no hotspot every month snd i pay fot it now its affecting my job!”
- “Need a extension until the 17th untel i get paid”
Other Question:
- “Setup phone”
- “I want to cut off a line and the line of the tablet”
- “Device swap”
About
, , , ,
MetroPCS is a prepaid wireless service. It is provided by T-Mobile US, Inc. The company is headquartered in Richardson, Texas, United States. MetroPCS was established in 1994 as General Wireless, Inc. It offers the following services: text, data, and nationwide talk. The company uses such networks as GPS, HSPA, HSPA+, 4G LTE. Available plans are as follows: 2GB (4G LTE Data), 3GB (4G LTE Data), Unlimited (4G LTE Data), and Unlimited (4G LTE Data +Hotspot). MetroPCS provides phones of such brands as Samsung, LG, HTS, Alcatel, and ZTE. There is also a large stock of accessories including keyboards, headsets, screen protectors, memory cards, and speakers.
MetroPCS is ranked 311 out of 2412 in Telecommunications category
USA
