Contact MetroPCS Customer Service
MetroPCS Phone Numbers and Emails
Toll-Free Number:
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(888) 863-8768
Customer Service:
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(800) 316-2075To Get Premium Handset Protection
Legal:
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(425) 383-4000Copyright Infringement Inquiries
MetroPCS Emails:
MetroPCS Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call MetroPCS is 8888638768. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as MetroPCS may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call MetroPCS is 8888638768. 88% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as MetroPCS may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call MetroPCS mainly because of account, product/ service, payments and charges.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact MetroPCS is closedcaptioning@t-mobile.com. 69% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
P.O. Box 37380,
Albuquerque, NM 87176-7380
For Payments
Metro by T-Mobile
PO Box 5119
Carol Stream, IL 60197-5119, US
Fax:
How Good is MetroPCS's Customer Service?
Summary of MetroPCS Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call MetroPCS?
Payments and Charges Question:
- “I paid $110 on the 1st and somebody just took $57 out of my account on the 7th”
- “Billing question”
- “The reason why I'm calling is because I paid my bill already.And they're trying to say that I have another payment and that's not true”
Account Question:
- “Change phone”
- “Change phones”
- “Unlock inei”
Product/ Service Question:
- “No internet”
- “To disconnect my tablet”
- “My phone is not working”
Request for Information Question:
- “I need to speak to customer service about my account”
- “Speak to a representative”
- “Need to speake to a representative”
Staff Question:
- “Start service”
- “New service”
- “Customer service”
Activation/ Cancellation Question:
- “Activate a tablet”
- “To reactivate a phone”
- “Reactivate ph”
Return/ Replace Question:
- “Changing my phone number”
- “Need to change plan”
- “Change auto pay info”
Cards Question:
- “Switch sim card to a new phone”
- “SIM card activation”
- “Sim card”
Shipping and Delivery Question:
- “I’m trying to get the code for the pin Sim card”
- “Need a location and address for Metro PCS in Apple Valley Ca”
- “Tracking a internet device that was sent to the wrong store .”
Refund Question:
- “I call because I need to refund this phone I dislike it and I need a different phone from Metro”
- “I was denied my refund I have called Metro seven different times told them I no longer want service from Metro 27 hours after I paid my bill on February 14th of 2025 which was $60 on February 16th the morning of 2025 I switched over to T-Mobile I the”
- “Money back”
Website/ Application Question:
- “I don't have the app to pay my monthly bill.”
- “I can download my metro app on my new phone”
- “I can't install apps”
Employment Question:
- “W2 forms”
- “Huge issue no hotspot every month snd i pay fot it now its affecting my job!”
- “Need a extension until the 17th untel i get paid”
Other Question:
- “Auto pay”
- “Phone”
- “Una estencion”
About
, , , ,
MetroPCS is a prepaid wireless service. It is provided by T-Mobile US, Inc. The company is headquartered in Richardson, Texas, United States. MetroPCS was established in 1994 as General Wireless, Inc. It offers the following services: text, data, and nationwide talk. The company uses such networks as GPS, HSPA, HSPA+, 4G LTE. Available plans are as follows: 2GB (4G LTE Data), 3GB (4G LTE Data), Unlimited (4G LTE Data), and Unlimited (4G LTE Data +Hotspot). MetroPCS provides phones of such brands as Samsung, LG, HTS, Alcatel, and ZTE. There is also a large stock of accessories including keyboards, headsets, screen protectors, memory cards, and speakers.
MetroPCS is ranked 337 out of 2139 in Telecommunications category
USA
