MetroPCS Phone Numbers and Emails

Toll-Free Number:

  • (888) 863-8768

Customer Service:

  • (866) 862-3397
    Premium Handset Protection

Accesibility:

  • (844) 375-8107

Legal:

  • (425) 383-4000
    Copyright Infringement Inquiries

Technical Support:

  • (800) 937-8997

MetroPCS Emails:

Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
More phone numbers and emails Less phone numbers and emails

MetroPCS Contact Information

Corporate Office Address:

T-Mobile USA, Inc.
PO Box 601119
Dallas, Texas 75360
United States

Other Info (opening hours):

Mailing Address

Payments

Metro by T-Mobile

PO Box 5119

Carol Stream, IL 60197-5119, US

Edit Business Info

MetroPCS Rating Based on 757 Reviews

Rating details

2.0
more details
Customer service
Diversity of Products or Services
Website
Billing Practices

Rating stats

Rating trend

Summary of MetroPCS Customer Service Calls

31.2K TOTAL
CALLS
06:08 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MetroPCS Customer Service?

Payments and Charges Question:

  • “Help with bill”
  • “Payment”
  • “Monthly payment”

Product/ Service Question:

  • “My new phone does not always work”
  • “One phone is not working”
  • “Internet not working”

Request for Information Question:

  • “Need to talk to some one”
  • “How do i unlock my phone A21Samsung”
  • “Questions about service”

Staff Question:

  • “To change over services for one phone to another”
  • “My service was disconnected”
  • “Custumer service discrepancies”

Account Question:

  • “My phone is hacked and I need a new number”
  • “Need my account number”
  • “Acct informacion”

Activation/ Cancellation Question:

  • “Phone deactivated”
  • “Cancel phone”
  • “Terminate service”

Cards Question:

  • “My SIM card is locked”
  • “My daughter's phone is asking for a SIM card pin”
  • “Sim card locked”

Return/ Replace Question:

  • “Need a replacement phone”
  • “Faulty replacement phone”
  • “Need device replacement”

Shipping and Delivery Question:

  • “Didn't get an extension this month but it still says my account isn't eligible even though I get it every month”
  • “To get the family plans”
  • “I have not received my phone”

Refund Question:

  • “Refund”
  • “Have my phone shut off and my refund back because I can't find my phone”
  • “I want a refund on my purchase been lied to”

Employment Question:

  • “Need copy of w2 year 2020”
  • “I need to switch phone because my screen is cracked too bad and it's not functioning properly. I don't have the money to switch at a store cause I don't get paid for two weeks. So could you please be so kind as to wave this fee and switch my phone”
  • “Pay stubs”

Website/ Application Question:

  • “Yo give my EBB Application number”
  • “Ebb sitee of metro app does not work”
  • “Application”

Other Question:

  • “My plan”
  • “Switching back to metro Pcs”
  • “Ectencion”

About

Top MetroPCS Services

Phone Service, Customer Care, Phone Plan

Top MetroPCS Products

Account, Warranty, Website

MetroPCS Pros and Cons

Pros: I used to like your company, Price, Phone promotions, No contract, But i am done

Cons: Customer service, Service, Unprofessional service, Unable to use cell phone, Metro pcs

Related Companies

TMobile, Sprint, Assurance Wireless, Metro by TMobile, Clear Internet

Summary

MetroPCS is a prepaid wireless service. It is provided by T-Mobile US, Inc. The company is headquartered in Richardson, Texas, United States. MetroPCS was established in 1994 as General Wireless, Inc. It offers the following services: text, data, and nationwide talk. The company uses such networks as GPS, HSPA, HSPA+, 4G LTE. Available plans are as follows: 2GB (4G LTE Data), 3GB (4G LTE Data), Unlimited (4G LTE Data), and Unlimited (4G LTE Data +Hotspot). MetroPCS provides phones of such brands as Samsung, LG, HTS, Alcatel, and ZTE. There is also a large stock of accessories including keyboards, headsets, screen protectors, memory cards, and speakers.

MetroPCS reviews and complaints

MetroPCS is ranked 192 out of 1638 in Telecommunications category

Area Served

USA

Payment Methods

VISA

Edit Description

Compare MetroPCS To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Verizon
3200 reviews
1.7
TMobile
1693 reviews
1.7
Verizon Wireless
3106 reviews
1.8
Write a review
Do you have something to say about MetroPCS? What happened? What can we help you with?
Submit review Don't show this popup