Jessica M Qzq

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Verified Reviewer

Payed bill

Payed bill 6 hours ago online and still didn't get credited to my account. There processing it. I need my phone
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Valerie O Yiq

Need technical support because I have lost my home screen on my cellphone soI can't call out

I suddenly lost y home screen on my cellphone. I need it back. I suddenly lost my home screen on my cellphone . Need help to eat it back.
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Anetta H

I'm not receiving or making calls

I unlocked Metro phone to use my sim from another phone. I was getting calls and text but not no calls of any kind. U want be able to call.
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Andrea K Srp

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Verified Reviewer
| map-marker Minneapolis, Minnesota

No one can activate phone

I ordered a phone, plan/sim card online 6/15 and received the phone 6/17 and after talking to probably 20 people and spending the majority of the past 4 days trying to activate this phone, it still isn't and I just keep being told to 'wait for the escalation dept to rectify it'. I discovered that metro had sent me a Tmobile sim card instead of a metro Sim card and requested they send me a new one, (a metro one) and was told they are unable to do so.. What?!!! Why?!! But I could go online and order one, again, what?!. So, I tried to do that, but the system wouldn't allow me to, as it thinks my phone is already activated. I don't understand that at all, but it's been a week and I'm so frustrated. About to return it and demand a refund, but judging by how things have gone so far I'm afraid I would never see a refund.
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Teresa O Wqf
map-marker Moses Lake, Washington

Need to talk to somebody about a complaint for the store and Moses Lake the girl was very rude and hung up on me

Called to find out about the buying a phone online called the girl here in Moses Lake about it she was very rude and hung up on me I just asking some questions and felt she was very rude and not understanding what I was trying to say so can I please talk to somebody in person about this and ask the question that I was trying to ask her
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Wendy B Jin

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Verified Reviewer
| map-marker Elmer, New Jersey

I cannot make outgoing calls except for 911.

I went to the Metro store and they told me it was because my "LG ARISTO 3" wasn't something or other ... No help at all.
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Kimella
map-marker Denver, Colorado

I qualified for Acp benefits and not receiving the $30/off

Ok I qualified for the ACP benefits and i called metro customer sevice and was told over the phone by metro employee that I would get the $30 off my bill, I also received text message also stating that. I very done called 3 times and spoke to someone that I het a $19 month discount not $30. I had one of them tell me it was wrong it should be $30. Well since I called multiple times they give me the $30 off this month my first month not then every month after may it will he $19. I need to know why it's not $30 because I'm unemployed, single mom,child under 13 in home living off food stamps and government assistance paying bill. I need the full $30 please help 3 other people has tried. I need to make sure its posted. Metro applied this. I never completed the enrollment form in my account. My account IS locked tells me nothing matches. Thanks
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Steven I Amg
map-marker Ponca City, Oklahoma

remove device lock on phone

i purchased a phone and i cant remove device lock and its so crazy because the original owners had service for 141 days. and they still cant waive the 39 days...looking for a key answer that will set this problem free. ive had the worse day dealing with this...
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Jacquelyn B Tej

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Just made a payment and service has been restored. I’m’ pissed off

MetroPCS - Just made a payment and service has been restored. I’m’ pissed off
MetroPCS - Just made a payment and service has been restored. I’m’ pissed off - Image 2
MetroPCS - Just made a payment and service has been restored. I’m’ pissed off - Image 3
MetroPCS - Just made a payment and service has been restored. I’m’ pissed off - Image 4
My grandson service was disconnected while he was away at Navy basic training in Great Lakes, Illionis. Trying to confirm his service was restored after my $80.00 payment.
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Loss:
$80

Preferred solution: Deliver product or service ordered

User's recommendation: Report all issues and if not satisfied change provider ASAP.

Stephanie R Tnm

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Verified Reviewer
| map-marker Garden Grove, California

Claim

Metro support to mail me my phone and I try tracking it but it says sorry no match. 11/12/2021 device I claim coolpad legacy 32gb slv 3705a mpcs
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Cindy L Tje

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Verified Reviewer

I was tricked into buying a phone and I want info 4 why I was told I could not return it

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So I went to metro PC to get a phone because my phone I had broke well I don't know much about phones nor do I understand why I was talked into buying a phone I have no idea how to even work. I am 69 years old and I feel that when I went into the Elsworth and main location in Az the lady that worked there took advantage of me. I went into metro today so return the phone because it shuts off by itself all the time and also because I heard about this program that cricket is having that gives me alot more data etc and it's only 10 dollars a month cuz of the ebb program. Anyway when I went down there the lady tells me ii can't return it even though I just bought it 3 days ago and I paid 4 the phonw. I looked up your return policy and it says I have 7 days 2 return well it's onoly been 3 days the phone cost me 184 dollars and I don't even know how 2 use the phone. I'm super pissed because I went into this location and the first thing I said to the lady is I am on a fixed income that I wanted the least expensive phone cuz I can't afford. A fancy 1 well she shows me the phone I bought she said it was the cheapest phone she had and that all 5he rest of your phones were in the price range of 400 to 1500 well I get home I tell my friend how much I had 2 pay to get a phone and she told me *** there are way cheaper phones and that that lady took advantage of me. Today I go and try 2 get a refund and the lady that was there this time tells me she cannot give me a refund and that I am stuck with this phone. Why on your website does it say if I bought in person I have 7 days if u bought online I have up 2 thirty days. ??? I have only had this phone 4 3 days
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Loss:
$184

Preferred solution: Full refund

User's recommendation: Do not go into the store thinking they have your best interest because they don't they take advantage of people that don't know any better

Dena B Gpr

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Verified Reviewer
| map-marker Indianapolis, Indiana

Cancel a line

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I tried to cancel my phone line of 816 491 **** and couldn't get through every time I tried the 1888 number took me to my metro app instead of calling.
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Loss:
$40

User's recommendation: The phone number take back my app when I try to call

1 comment
Guest

are you trying to port out of metro to a different carrier?if you are then all you need.to do is make sure you have your account number and IMEI number and your pin.and then what ever carrier you want to port into.give them your info.and they will take care of the rest what ever you do don't call metro and cancel your line until you port into another company that's what I was told when I went to go to another provider.

Melvin P Ihr
map-marker Denver, Colorado

Why is it after paying my bill in full for phone numbers listed below one of the phones has no network?

Phone number (720)672-**** has no network all of a sudden all day yesterday October 5, 2021 my phone has just stopped working it says, "no registered network" on my samsung galaxy. I've tried everything to fix it but can't get it to work. I just paid my bill of $91,00 early, and I'm not getting a connection and can't make outgoing calls either
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Ashley T Wpe

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Verified Reviewer

Phone issues can't call or anything

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Updated by user Sep 23, 2021

nothing has changed really tried to get upgrades and they wanna charge $400 which is crazy

Original review Sep 23, 2021
My phone stop working can't call text or use internet i been having this problem since I had this phone for almost 7 months went to try and get upgrades on our phones and they wanna charge almost 400
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Loss:
$500

Preferred solution: Deliver product or service ordered

James B Puo

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Verified Reviewer

Phone issues

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IPhone won't work drops calls drops Bluetooth. They refuse to replace a 5 day old phone. Save your money and sanity and run like he'll from this company. 9 flipping hours doing same thing over and over and over to no avail
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Preferred solution: Let the company propose a solution

User's recommendation: Run like ***