Not resolved
Exchange, Refund and Cancellation Policy

i was overcharged on my credit card. They admited to the overcharge when I called.

They would only give me store product credit which I wanted had already bought a case and tempered glass protection and wanted no more products i.e., bluetooth, speakers, etc. I escalated to the Manager and then District Manager. I returned the phone and was refunded IN CASH. I had to keep the case and tempered glass ( which is useless unless I buy another exact phone ) and they would not refund the activation fee.

I used zero minutes and texted (3). They told me I should have complained right away. I am old and that doesnt excuse my neglience in looking reviewing the charges right in the store.

This was going to be my very first phone on my own. $138 dollar lesson

Review about: Samsung Electronics Galaxy J3 Cell Phone.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $138.

Preferred solution: Change their policy on correcting overcharges regardless of promotion no longer valid. At the time of purchase, their mistake. 5 days later catching their mistake shud be rectified..

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