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On the day my payment was due I called to ask for a 2 day extension. They have every right to say no but I have been with them 7 yrs and this is the first time I couldn't pay on time. First they tried to sell me on "bill float" a paid service to have an extension and when I was adamant that I didn't want that; they said there was nothing they could do. When I hung up, instead of letting me have my last day of paid phone service, they immediately turned off my phone due to "lack of payment".

It is bad enough they hire people with accents so thick you can barely understand them but to give the excuse they are too big of a company to tend personally to one little pee-on customer, well its time to move on.

My advice concerning MetroPCS....don't be honest with them.

Review about: Metropcs Phone Service.

Monetary Loss: $95.

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Anonymous
#1542222

Similar experience. Company stated that they made customers aware of the change with a text message before June 24th.

I have 4 lines and not one of them received a message about this policy change.

I have been with them for 3 years.....I am now voting with my dollars. No more metro.....I'll spend my money elsewhere.

Anonymous
#1512610

Extensions

Anonymous
#1512571

Got a extension on my phone Bill and I was getting frastraded that my browser and my apps that use data wouldn't work so I tried changing my settings etc but now I guess I found out that if you get a extension your data is disable until you make your payment, I'm guessing it's something new cause that wasn't the case last time I got a extension..that s***s but I guess I can't complaint a as long that I can make and received calls it's ok

Anonymous
to Miguel #1512574

**frustrated

Anonymous
to Miguel #1519809

I just found that out myself. It went into effect June 24, 2018

Anonymous
to Miguel #1524916

Haha RIGHT!?! WTF, It was NEVER like that, I always got extensions, Also, When you get an extension, You STILL are paying for those days, because your bill date does not change, so the fact that they don't give you all your services back is sleezy as F*$&

Anonymous
#1510740

Just a heads up as of June 24th 2018 metro pcs is only offering one 48 hour extension a month and it's only for text and calls. They will not extend data usage until the full bill is paid. Just found this out this morning.

Anonymous
to Jeannie 81 #1511786

Yup. Its ridiculous.

Anonymous
#1506955

You can get a 48 hour extension but you have to wait until the day after your bill is due and they phone has been suspended. You can not do it while the phone is still on.

Anonymous
to anonymous #1510154

Where you able yo use your data after? They said only phone and text would work

Anonymous
#1505836

I need to answer my important job calls

Anonymous
#1481188

Need extensions on my phone

Anonymous
#1478753

I NEVER HAVE THAT PROBLEM, I USUALLY CAN DO TWO 2-DAY EXTENSIONS, ONE WITH MY LINE AND THE OTHER ON MY DAUGHTER LINE. I'M TRYING TO SEE IF I CAN GET A THIRD WITH MY OTHER LINE.

Anonymous
to ANONYMOUS #1536790

Are they all on the same account? And if so, how did you do the second extension? Did you call?

Anonymous
#1452030

MetroPCS is *** worst service in the world get rid of it go to boost

Anonymous
#1439444

Dam really bruh cause mines was working too now all of a sudden they won't let me do the extension I literally was going to pay it tomorrow I think I'm going with a different company as well *** that

Anonymous
#1439392

Yo necesito extension por 2 diás

Anonymous
#1436167

I tried to get 48 hour extension but it says I am not qualified. But no where is it posted what the qualifications are for the extension.

Anonymous
to Kriste #1436434

Go to your MyMetro app after your service is turned off and click your payment options. There should be the option for the 48 hour extension.

They will turn your service back on immediately, for 48 hours and that should buy you time to pay.

I literally just happened to see this a few minutes ago after being told a couple of days ago and on my due date (yesterday) that I could not get an extension for Friday (my payday) without paying a small fee...I think this is exactly what the reps were trying to explain to me before, but they simply don't communicate clearly or effectively. They know what they're trying to say, but they simply communicate poorly.

Anonymous
to Metmoni #1440988

Hey is that the little $ icon on the top right?

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