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On the day my payment was due I called to ask for a 2 day extension. They have every right to say no but I have been with them 7 yrs and this is the first time I couldn't pay on time. First they tried to sell me on "bill float" a paid service to have an extension and when I was adamant that I didn't want that; they said there was nothing they could do. When I hung up, instead of letting me have my last day of paid phone service, they immediately turned off my phone due to "lack of payment".

It is bad enough they hire people with accents so thick you can barely understand them but to give the excuse they are too big of a company to tend personally to one little pee-on customer, well its time to move on.

My advice concerning MetroPCS....don't be honest with them.

Product or Service Mentioned: Metropcs Phone Service.

Monetary Loss: $95.

Location: Dallas, Texas

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#1695245

Can l get a extension please

#1650596

Could i have a 48 hour extension? Susanlidgett

#1600277

i believe this person. they are kind of shady at times and i agree, stop sticking your customers with these foreigners who can't understand you and you them. It's ridiculous.

#1575976

You are SO RIGHT! I went through ALMOST the exactly same thing and when I call customer service I'm NEVER able to understand them and vice versa!

I've been with metro piece of *** twice now the first time over year's but switched to a verizon apple Iphone but hated it and switched back to metro piece of *** going on 6 more year's! It's SO BAD!! I've had SO MANY ISSUE'S! I also think that the Metro PCS " customer rep's " sell, trade' or give out personal information to other "companies" because I (as well as other's who are Metro PCS customer's )receive ALOT of WEIRD phone call's some claiming we've won money and proceed to ask for personal information!!!

There's SO MANY OF THEM WITH SAME ACCENT BUT SAY THEIR NAMES ARE "BOB JONES" or some simple name like that but OBVIOUSLY doesn't go with accent! I'M SO CREEPED OUT

#1542222

Similar experience. Company stated that they made customers aware of the change with a text message before June 24th.

I have 4 lines and not one of them received a message about this policy change.

I have been with them for 3 years.....I am now voting with my dollars. No more metro.....I'll spend my money elsewhere.

#1512610

Extensions

#1512571

Got a extension on my phone Bill and I was getting frastraded that my browser and my apps that use data wouldn't work so I tried changing my settings etc but now I guess I found out that if you get a extension your data is disable until you make your payment, I'm guessing it's something new cause that wasn't the case last time I got a extension..that s***s but I guess I can't complaint a as long that I can make and received calls it's ok

#1512574
@PissedConsumer1512571

**frustrated

#1519809
@PissedConsumer1512571

I just found that out myself. It went into effect June 24, 2018

#1524916
@PissedConsumer1512571

Haha RIGHT!?! WTF, It was NEVER like that, I always got extensions, Also, When you get an extension, You STILL are paying for those days, because your bill date does not change, so the fact that they don't give you all your services back is sleezy as F*$&

#1567826
@PissedConsumer1512571

Samee its happening to me

#1510740

Just a heads up as of June 24th 2018 metro pcs is only offering one 48 hour extension a month and it's only for text and calls. They will not extend data usage until the full bill is paid. Just found this out this morning.

#1511786
@PissedConsumer1510740

Yup. Its ridiculous.

#1506955

You can get a 48 hour extension but you have to wait until the day after your bill is due and they phone has been suspended. You can not do it while the phone is still on.

#1510154
@PissedConsumer1506955

Where you able yo use your data after? They said only phone and text would work

#1619196
@PissedConsumer1506955

Thanks for this info..I've been trying and trying to get an extention because my phone is going off in 1 day. I guess i have to wait till they disable my service

#1668815
@PissedConsumer1506955

What’s the number

#1505836

I need to answer my important job calls

#1481188

Need extensions on my phone

#1478753

I NEVER HAVE THAT PROBLEM, I USUALLY CAN DO TWO 2-DAY EXTENSIONS, ONE WITH MY LINE AND THE OTHER ON MY DAUGHTER LINE. I'M TRYING TO SEE IF I CAN GET A THIRD WITH MY OTHER LINE.

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