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I bought a phone from craigs list i called to get it turned on they wanted the personal pin associated with the former account how could i possibly know that.so the operator taking my call said i cannot get service i needed the pin to close the previous account that was associated with the phone i was trying to connect.i even purchased 30.00 by debit card for the min on the phone and they said i cant use those either until i get the pin code...
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had to go to 3 locations before i was able to get the correct service. was looking to simply add a line with the free phone offer. first place told me i had to sign up for the $50 month plan to qualify for any rebates. which i did then he was charging me more for the phone than advertised in store price. when i asked why he said, "I don't know i have only been here a week." ok so after spending over 1/2 hour in there i just left. HORRIBLE. 2nd...
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4.5
I liked
  • Free phone offers
I didn't like
  • Customer service in store
#1010080
I BECAME A METRO PCS CUSTOMER ON 02/06/2017...AND WAS TOLD ABOUT EVERYTHING BUT FREE CONFERENCE CALLING WAS NOT FREE...WHICH IS WHAT I NEED ON A DAILY BASIS...I WENT BACK TO THE STORE WITH MY COMPLAINT...I CHARGED $56.00 FOR THE PLAN, AND $50.00 FOR ACCESSORIES..BUT ON 02.06.17..I WAS TOLD THAT IT WAS FOR ACTIVATION FEE...SO I WAS ALREADY TICKED BECAUSE I WAS LIED TO...AND THEN FOUND OUT IT WAS FOR CARE PACKAGE..WHICH ISNT WORTH $50.00...THEN ON...
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1.1
I didn't like
  • I was lied to and was told that i would loose my number
#1005213

Short Review for February 23, 2017, Other

#1012867
1.0
Worste co dont do them
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Metropcs Lg Cell Phone Upgrade Review

#1010948
Went on line to file for MetroPCS rebate. After three screens of filling out forms the last instruction is to upload photo of receipt and IMEI number. The rebate cannot be submitted until the upload is done and there is no button or link or any instruction on how this upload is to take place.
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Short Review for February 19, 2017, Other

#1010795
I want to talk to some one NOW!!!!!!!!!
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Metropcs Phone Service Review

#1010784
3.0
I payed my bill on a Monday when I bought a new phone and now I have no service
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Metro online payment system is useless. i have been trying to sign on to change my payment method for over an hour it just keeps saying technical difficulties, then they have uninformed people running the chats!! i swear she didn't read or didn't understand anything, she got stuck on one thing and forgot about the reason i was chatting in the first place. No offense against foreigners but if your doing customer service you need to understand...
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2.5
I didn't like
  • Lack of knowledge for sales person
  • Customer service
#1005072
I worked for Metro PCS for two years. Metro PCS is straight forward plain and simple. T-Mobile Network with prepaid like phones. Stay away from Alcatel and ZTE phones, 7/10 it will be a problem with the phone months down the road or before. Best bet is to bring an unlocked T-Mobile phone and just activate it with Metro PCS and pay the $60 a month. Any cheap plan you will be upset about your internet speeds slowing down. No overages, No late...
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Told when we spent several hundred dollars on a new Samsung mega that we would be covered for a comparable phone if we paid for insurance all. along. We've paid $6/mo for several years but were told by Asurion, Metro PCS's chosen insurance company--despite what MetroPCS told us at the time of purchase--that we would have to pay at least $100 to $125 deductible and would not receive a comparable phone because "Samsung doesn't make them any...
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I dont understand for the past 2 months my phone has been goingoff on the 1st which is 2 weeks after i pay my bill so im paying 60 a month im switching carriers. On top of this a family member got into my acct and took a phone off and added it to there own plan yet noone can tell me how this happened. Now this im not happy
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2.2
#998447
My phone had received a text stating my service was terminated for abnormally excessive use of talking. And i had paid my phone bill exactly 4 days ago, and now i have no service. I do not know what terms or conditions i violated by speaking on the phone. My mother is in the hospital and we speak alot through the phone because its the only way we can talk to each other. Now my service is terminated, i was just needing to know what i did wrong...
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1.0
#996842
On January 12th I went to a Metro PCS store (3800 Main Kansas City, MO) because my phone broke and I thought I could purchase a phone there. I explained to the sales person that I needed to purchase a phone because my Samsung had bit the dust, he asked me who was my carrier and I told him T-Mobile. He then told me that it was no problem because they were part of T-Mobile. I thought nothing of his comment until he told me the amount I owed. I...
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#996250

Contact Metropcs

Headquarters Address:
MetroPCS Wireless, Inc.
PO Box 601119
Dallas, TX 75360
Phone:
(888) 863-8768
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The service used to be ok, keeps getting worse, dropped calls while on wifi calling 2 feet from router, trying to text or call and getting "not in your network" I have an all inclusive plan, unlimited! Terribly weak signal, sometimes none, do I live on the moon?, its propably better there. Constant dropped calls, or garbly gush ailien language you cant understand I restart every day, have to just to get *** service! Its bad, real bad, I woudnt...
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