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1.9 Based on 409 reviews
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  • Customers like
    • I used to like your company 8
    • Price 6
    • No contract 4
  • Customers don't like
    • Customer service 25
    • Service 12
    • Unprofessional service 10

I was not credited for a phone line I suspended that was not in use I called suspended one of my lines because my son no longer used that phone so I c on my new phone bill it's still on there so last month before I paid my phone bill I asked them to once again suspend the line I no longer needed it so for 2 months in a row I was billed for a phone that I not only suspended but I also told them I no longer wanted or needed the number I wanted off... Read more

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  • From mobile
  • 1 day ago
  • #968482

To bad connection in my area all the singnal in my phone it's full line and 4G LTE its on.......

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  • From mobile
  • 2 days ago
  • #967693

Get more time to pay my pone bill

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I went into the store and wanted to purchase an LG K-10... It was on sale for $59 and salesperson told me it would be on sale for quite a while. I went back 3 days later and the price jumped to $79. I called customer support as I am already a customer and asked them to honor that price. I was asked what store I had been to told them and they were supposed to contact the manager Within two and a half days. Evidently they never follow through... Read more

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  • From mobile
  • Dec 05
  • #967521

I had phone under warranty could not hear without speaker took to store rep told me nothin wrong two days look it back was told i knew you were coming back cust dissatisfaction called and i complained they were to send me a new HTc Desire now they say refurbished what is going on if you tell a customer something still to it the rep I talk to Saturday said new phone on the way now its not new

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I have my ATM card already programmed to withdraw the maximum of $ 5,000 a day for a maximum of 84 days. I'm so happy with this because I got mine last week and I've used it to get $ 144,000. Mr Martins is giving the card just to help the poor and needy even though it is illegal but it is something nice and it is not like another scam pretending to have the ATM cards blank. And no one gets caught when using the card. I western union some money... Read more

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  • From mobile
  • Dec 01
  • #964829

My paydate is the 13th of evey month.I paid bill on the 1st,then was told I owe another 38.00 on the 13th.I didnt even get a months worth of service and you want more money.Change due date to when its paid.you turned my phone off after only 2 weeks.Youre ripping people off!!!

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Metropcs has the most uninformed workers. Even the corp store is clueless. My LG stylo2plus is a manufacture blunder with mass over storage of unneeded app files info up to 16gigs maxed in 3 months. My texting is blocked. All the metropcs stores blamed me for downloading movies and music which i do neither. One store spent an hour deleting files messed up my phone. Files and pics can not be transferered like normal. You may need a pro to do it... Read more

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The metropcs corperate store is clueless. My LG stylo2 plus is faulty from the factory. None of the stores can help me. The internal storage is gathering mass info from app update info overflowing to the point i have no texting. Cant receive or send a text. All the metropcs stores blame me for downloading to many movies and music which i have never done either. I do have normal pics and home videos as a had transfered from my old phone 3 months... Read more

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Have had multiple lines and bought many phones for several years from MetroPCS, was switching to T-Mobile (their Sister company, no less!) And one phone was under 90 days service (at 86 some-odd days!) & METRO wouldn't unlock! ... YET, keeping my payment on ALL 4 phones through the remaining 20 days of my billing cycle!!!! (Which is beyond their 90 Days rule!) B.S.

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