Pissed Consumer - MetroPCS warranties & service are a joke

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MetroPCS warranties & service are a joke

Feb 10, 2008

METROPCS complaint by Maringeorge

I recently bought 2 phones and service from MetroPCS. The phones had a 1 year warranty. When one went bad, I discovered that although in the center of the San Francisco service are, with dozens of outlets neat me, only a few do warranty exchanges.

I drove 100 miles round trip to the nearest exchange outlet to be told that because the problem was intermittent and could not be verififed right then to see if the problem returned. When it did, I drove 100 miles again and got a replacement which turned out to also not work (confirmed by a their local retail outlet who pointed out that the replacement phone which went bad was only a refurbished phone, as that is all you get under the warranty.

Once again drove 100 miles to find that they had no more replacement phones in stock (you can exchange for only that exact model). Had another exchange outlet lock the door in my face.

Through all of this tried calling their customer service to find that they don't allow you to speak with anyone -- only voice mail. In other words, not true customer service at all, and a warranty that is no good.

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Comments (3)

1. Written by Tim in 770, on 01-06-2008 20:51

I have found that you will get much better customer service at Metro corporate stores vs franchises. I bought 4 phones during their family plan promotion and after 2 weeks one of the phones started acting up. I took it to a corporate store and they swapped it for a new one in about 10 minutes flat. A couple days after that, my home charger quit working and I took the charger to the franchise where I had just spent almost $500 a couple weeks earlier and they tried to charge me $15.95 for a new charger. After I dropped the 'F' bomb and the 'BS' bomb a couple times the salesperson got his boss on the phone and they finally gave me an after-market home charger and told me that if IT went bad it would not be replaced for free. I should have given them *** for that too but I was in a hurry

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2. Written by Marco, on 12-04-2008 14:39

My cellphone had a software problem and I took it to a metropcs store. They changed it and gave me a refurbished phone without the camera lens and signal problems. I went back to the store to change it again and they wanted to give me another in the same condition. I decided to ask then to return my money and my original cellphone to go to another store to change it and they did not want to do it.

Do you know if the warranty says if we are supposed to get a new cellphone or a refurbished one?

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3. Written by I love METRO!!!!!, on 04-03-2008 09:33

I have been a Metro PCS customer for a year!! The service is wonderful & affordable! Warranties on phones SUCK!! Any knowledgeable cell phone customer knows that!! I love the service and the customer service I have received!! :zzz

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