Pissed Consumer - METRO PCS is good until You hit the Warrantee

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METRO PCS is good until You hit the Warrantee

Jun 18, 2008

METROPCS complaint by Cetro62

I had metro for almost 5 years and I never replaced my cell, which I love it.

Bad luck........., I lost my cell last Friday 13th and my nightmare started that night!

I called Asurion the phone insurance and after 5 years of payment w/o a claim, they wanted to charge me $85!!, thats the price of a new phone!

I shopped around for the best deal and I ended in T-mobil from where I got a wonderful Xpressmusic phone and a scary cell plan w/ 2 yrs contract.

I decided this morning to talk again to Asurion, since I have 14 days to brake the T-Mobil contract, the only new option they gave me was a newer model of a refurbished phone for the same $85 and for me was no deal.............surprise!!, the representative recommend to me to change my service to T-Mobil if I wanted a better service!!

Then I talked to MetroPCS costumer support as a last try, a very dry representative talked to me, the only 2 options he offered: pay the deductible or cancel the service........., I send the guy to H""L and with him the whole Metro PCS.

I don't like phone plans, think they are basically design to cheat the costumer and after tricking you they steal your money in a legal way, but every time I had to talk to T-Mobil they treat me as a VIP.

Then if You have Metro piece of S***T and you pay the insurance, quit paying it!, is better to buy a new phone and stop all the "BS" before they show it to You. :)

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