4.2K views
3 comments

I purchase two phones on July 29,2013. One for myself and One for my eleven year old granddaughter. I originally was only going to purchase one cell phone and that was for myself. However, While I was inside the guy which I found out was the owner of three franchises here in Alabama( It could be more not sure). I was at the Metro Pcs on 9th avenue in Bessemer, Alabama. While I was there I began to talk to him about getting my granddaughter a phone because she walks to the bus stop everyday and I don't and I want her to be able to call for help. However, I strongly express to him that my granddaughter is only 11 years old and she does not live with me all the time and I want her to have parental control on her phone. so I can monitor the internet and phone usage. Mr. Ed. and his employee which was a young girl. Told that they had this program where you can have her phone set to cut off at night at a certain time and cut back on in morning at a certain time. He explain to me that I had to call customers services. That day I bought two cell phones and I purchase two plans for them. I spent over 300 dollars at their store that day. As time went on I would try to call customers service and set up the parental control. However, everyone I talk to didn't know what I was talking about or told me something wrong, something different or just plan we don't have that program. I finally came to the conclusion that they didn't when I went back to the store Mr.Ed the owner was not there. Another guy was and he told me was at his Fairfield store in Alabama setting up. I ask him to show me how to do the parental control. The employee at the Bessemer store didn't know anything about it and he call customer services. They told him to tell me that don't have it and I should try controlling her data uses from her phone daily. I explain to them that is not possible she does not live with me all the time. Plus the owner had told me I can do it this way. The owner of Fairfield, Pelham and Bessemer is a liar.

I would like a refund back for my headache and pain. I gave him my money and good faith and he took it. He looks me in my face and lied with a smile on his. I can't believe this guy Mr.Ed and his partner Kevin can lie and take people money. I had already purchase one phone from him. He didn't have to trick me into buying another one. I am asking for my refund back of 326 dollars. Thank you.

One of the owners names is Kevin Cobb. I found that part out.

Monetary Loss: $400.

Location: Birmingham, Alabama

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Me too!

Guest

Wow. I was just trying to set up parental control for my son.

Googled parental control for metro pcs phones and your story showed. I know now metro don't have a parental control and the mr Ed guy needs a real *** whooping.

Guest

METRO PCS IS THE BIGGEST RIP OFF!!!!

MetroPCS Reviews

  1. 342 reviews
  2. 206 reviews
  3. 123 reviews
  4. 45 reviews
  5. 41 reviews
MetroPCS reviews