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1.9 Based on 335 reviews
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    • Customer service 23
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THIS IS RIDICULOUS! i HAVE DROPPED CALLS MONTHLY AND NOW I CAN'T EVEN HEAR THE PERSON I CALL AND THEY SAY ON THEIR METRO PCS SERVICE THEY CAN'T HEAR ME! I AM FED UP WITH THIS! WHEN THE BILL IS DUE YOU WANT YOUR MONEY, BUT THERE IS NO TYPE OF QUALITY SERVICE HERE! THIS SERVICE FROM A MOBILE SERVICE I'VE EVER HAD! THE BETTER BUSINESS BUREAU WILL HEAR OF THIS!YOU IMMEDIATELY DISCONNECT SERVICE IF BILL IS NOT PAID ON TIME, WHAT ABOUT PRO-RATING OUR... Read more

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  • From mobile
  • 2 days ago
  • #906289

I called to get an extension.....was told i have to wait until my fon is off then getCall get an extension...3 days later fin off. Now i cant get through.keep getting same recording....i need to speak to a person.

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  • From mobile
  • Aug 23
  • #905774

Cracked screen I was feeding my 5 month old son a bottle and he kicked it if the couch by accident

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anonymous- Sounds like somewhat of my story in Kentucky the owner of Metro that is that owns the individual metro store, those of you whom don't know this Metro PCS stores are all owned by individuals and will rip you off. It happened to me an they are very untrustworthy!! I bought my ALCATEL Cell an my son an exact one as mine, they cannot wait for you to trade your cell # in an then they basically own it so therefore you get any phone at METRO... Read more

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My stylus for my 2 day old Stylo2 made a pinpoint crack when I used it to open my phone. I went into a main store where I got it and it's obvious that the stylus was the cause. You can see it's imprint in the center of the crack...The store could do nothing. I called LG and they want me to send them the phone for inspection but that would take 7-10 business days. I work for Lyft and Uber and need my phone for work. Very dissatisfied with the... Read more

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I A CUSTOMER with Metro PCS for about 3 1/2 weeks, ,very unhappy. HORRIBLE CUSTOMER SERVICE IN KENTUCKY. I HAD ATT BEFORE METRO, AN SHOULD HAVE NEVER LEFT, AN KEPT MY LITTLE FLIP PHONE THROUGH ATT ( 1 GREAT COMPANY) ALL I NEED IS A LIVE REP TO ASK ?S. NOT A ROBOT!! I DON'T DO ROBOTS EVER!! ATT HAS LIVE CUSTOMER SERVICE. LOT OF US TAKE A PAY AS YOU GO PLAN DOESN'T MEAN WE SHOULD RECEIVE CRAPPY METRO PCS SERVICE. VERY DISAPPOINTED AN IF SOMEBODY... Read more

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  • From mobile
  • Aug 20
  • #904277

I can't talk to a representative

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  • From mobile
  • Aug 19
  • #903965

Tired of metro pcs service. Every week service stops.

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This is the worst service I have ever had a big waste of money. I will be leaving this company very soon they don't even try to solve your problems and if you call for help some one in a foreign country answers that I can't understand.

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this is some comical but sad commentary I have just read here. it's almost unbelievable,almost. you folks sound like a bunch of elementary school children trying to explain to the principal that the reason you are in his office is no fault of yours. maybe you didn't instigate it but you sure helped escalate it. either way you are involved and now is your time to shine . all this ethnicity and religion and race being tossed about . who can... Read more

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